Solution Architect (Service now ITOM/CMDB)
Must Have Technical/Functional Skills
Key Responsibilities
ServiceNow Solution Architecture
Define and own end-to-end ServiceNow architecture and technical design.
Lead platform strategy, roadmap planning, and governance activities.
Design scalable, secure, and maintainable ServiceNow solutions aligned with enterprise architecture standards.
Provide technical leadership and mentorship to development and implementation teams.
CMDB & Discovery
Design, implement, and optimize ServiceNow CMDB architecture.
Lead ServiceNow Discovery deployments across on-premises, cloud, and hybrid environments.
Establish CMDB governance, reconciliation rules, identification rules, and data quality frameworks.
Ensure accurate population and maintenance of Configuration Items (CIs) and their relationships.
Drive Service Mapping and dependency mapping initiatives.
Enterprise Dependency Mapping
Analyze and document business service dependencies across applications, infrastructure, databases, middleware, cloud, and network components.
Design solutions for service dependency visualization and impact analysis.
Collaborate with infrastructure and application teams to establish end-to-end service views.
Support operational resilience and root cause analysis initiatives through accurate dependency models.
Integrations & Data Transformation
Architect and implement complex custom integrations between ServiceNow and enterprise systems.
Design integrations using REST, SOAP APIs, MID Server, Integration Hub, JDBC, LDAP, and other enterprise technologies.
Define data migration and transformation strategies for onboarding external data sources.
Ensure data consistency, integrity, and governance across integrated platforms.
Lead troubleshooting and optimization of integration performance.
ITSM Process Excellence
Implement and optimize ITSM modules including:
Incident Management
Problem Management
Change Management
Request Management
Knowledge Management
Service Catalog
Align ServiceNow solutions with ITIL best practices.
Identify automation opportunities to improve service operations and reduce manual effort.
Infrastructure & Domain Knowledge
Work closely with infrastructure teams to understand:
DNS Architecture
Domain Management
Active Directory
Windows and Linux Servers
Virtualization Platforms
Cloud Platforms (AWS, Azure, GCP)
Network Devices and Security Components
Utilize infrastructure knowledge to improve discovery coverage and CMDB accuracy.
Roles & Responsibilities
10+ Years of IT Experience with 5+ Years of ServiceNow Architecture Experience
Job Summary
We are seeking a highly experienced Senior Solution Architect - ServiceNow to lead the design, implementation, and optimization of enterprise-scale ServiceNow solutions. The ideal candidate will possess deep expertise in ServiceNow Discovery, CMDB, Custom Integrations, Data Transformation, ITSM processes, and Enterprise Service Mapping. The role requires strong technical leadership, architecture governance capabilities, and a thorough understa nding of enterprise infrastructure components including DNS, domains, servers, networks, cloud platforms, and application dependencies.
The Solution Architect will collaborate with business stakeholders, platform owners, infrastructure teams, and enterprise architects to deliver scalable and reliable ServiceNow solutions that improve visibility, operational efficiency, and service management maturity.
Key Responsibilities
ServiceNow Solution Architecture
Define and own end-to-end ServiceNow architecture and technical design.
Lead platform strategy, roadmap planning, and governance activities.
Design scalable, secure, and maintainable ServiceNow solutions aligned with enterprise architecture standards.
Provide technical leadership and mentorship to development and implementation teams.
CMDB & Discovery
Design, implement, and optimize ServiceNow CMDB architecture.
Lead ServiceNow Discovery deployments across on-premises, cloud, and hybrid environments.
Establish CMDB governance, reconciliation rules, identification rules, and data quality frameworks.
Ensure accurate population and maintenance of Configuration Items (CIs) and their relationships.
Drive Service Mapping and dependency mapping initiatives.
Enterprise Dependency Mapping
Analyze and document business service dependencies across applications, infrastructure, databases, middleware, cloud, and network components.
Design solutions for service dependency visualization and impact analysis.
Collaborate with infrastructure and application teams to establish end-to-end service views.
Support operational resilience and root cause analysis initiatives through accurate dependency models.
Integrations & Data Transformation
Architect and implement complex custom integrations between ServiceNow and enterprise systems.
Design integrations using REST, SOAP APIs, MID Server, Integration Hub, JDBC, LDAP, and other enterprise technologies.
Define data migration and transformation strategies for onboarding external data sources.
Ensure data consistency, integrity, and governance across integrated platforms.
Lead troubleshooting and optimization of integration performance.
ITSM Process Excellence
Implement and optimize ITSM modules including:
Incident Management
Problem Management
Change Management
Request Management
Knowledge Management
Service Catalog
Align ServiceNow solutions with ITIL best practices.
Identify automation opportunities to improve service operations and reduce manual effort.
Infrastructure & Domain Knowledge
Work closely with infrastructure teams to understand:
DNS Architecture
Domain Management
Active Directory
Windows and Linux Servers
Virtualization Platforms
Cloud Platforms (AWS, Azure, GCP)
Network Devices and Security Components
Utilize infrastructure knowledge to improve discovery coverage and CMDB accuracy.
Required Qualifications
Education
Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field.
Experience
10+ years of overall IT experience.
5+ years of ServiceNow architecture and implementation experience.
Hands-on e xpertise in ServiceNow Discovery and CMDB.
Experience designing enterprise-level Service Mapping and dependency models.
Proven experience with complex custom integrations and data migration projects.
Technical Skills
ServiceNow Platform Architecture
ServiceNow Discovery
CMDB Design and Governance
Service Mapping
MID Server Architecture
Integration Hub
REST/SOAP API Integrations
Data Transformation and Migration
JavaScript and ServiceNow Scripting
ITSM Suite Implementation
DNS and Domain Administration Concepts
Active Directory and LDAP
Cloud Discovery (AWS, Azure, GCP)
Enterprise Infrastructure Architecture
Preferred Certifications
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist (CIS)
ServiceNow Certified Technical Architect (CTA) - Preferred
ITIL Foundation or ITIL 4 Certification
Cloud Certifications (AWS/Azure) - Preferred
Key Competencies
Enterprise Architecture Thinking
Stakeholder Management
Technical Leadership
Problem Solving and Root Cause Analysis
Data Governance and Quality Management
Strategic Planning
Communication and Presentation Skills
Team Mentoring and Coaching
Success Measures
CMDB Data Accuracy and Completeness
Discovery Coverage Across Enterprise Assets
Successful Delivery of Integration Projects
Improved Service Visibility and Dependency Mapping
ITSM Process Adoption and Efficiency
Platform Stability, Scalability, and Governance Compliance"
Education
Bachelors degree in computer science, engineering, information systems, or a related technical field; masters degree preferred
Salary Range: $100000 - 130000 a year
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