ServiceNow

Solution Architect

ServiceNow • $125K — $150K *
US-AnywhereRemote in Virginia, MN
Information Technology
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years in a technical or customer-facing role, with 3+ years as a Solutions Architect.
  • Strong foundational knowledge in data governance and data catalogs.
  • Proficiency in SQL and experience with REST APIs.
  • Experience integrating AI into technical processes or workflows.
  • Ability to manage multiple projects while prioritizing effectively.
  • Excellent communication skills, particularly with diverse technical backgrounds.
  • High emotional intelligence for customer and team interaction.

Responsibilities

  • Partner with customer teams to define requirements and develop implementation strategies.
  • Lead deliverables during the customer implementation lifecycle to ensure successful integration.
  • Collaborate with clients to enhance technical and business processes for optimal data use.
  • Develop and code practical solutions, performing data manipulation when necessary.
  • Create technical documentation and support materials to assist customers.
  • Engage with department leaders to scope and draft Statements of Work (SOWs).
  • Travel approximately 25% within the U.S. for customer engagements.

Benefits

  • Flexible work personas accommodating remote work options.
  • Support for learning and personal development opportunities.
  • A collaborative environment that values problem-solving and innovation.
Full Job Description
Job Description

ServiceNow seeks a highly skilled Solution Architect to lead the implementation and provide ongoing technical assistance for the data.world data catalog solution. This role is pivotal in helping our clients across diverse industries harness the power of a knowledge graph-based enterprise data catalog, supporting their data governance initiatives and delivering measurable business outcomes.
  • Partner with customer's business and technical teams to understand requirements and craft implementation strategies.
  • Take charge of deliverables during the customer implementation lifecycle, ensuring successful integration and platform functionality to support the success of the identified use cases.
  • Collaborate with customers to refine technical and business processes, ensuring ServiceNow's WDF offering is optimally aligned with their data infrastructure.
  • Assist in developing practical solutions, coding scripts, and performing data manipulation tasks as needed.
  • Contribute to the creation of technical documentation and support materials for customer guidance.
  • Excellent communication skills with the ability to describe technical concepts and platform capabilities clearly to people of varying technical depth, and the confidence to discuss project plans with enterprise executives
  • Work closely with department leader to scope, write, and present SOWs as needed
  • Travel within US approximately 25%


Qualifications
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 5+ years of experience in a purely technical, or technical customer facing role, 3+ as a Solutions Architect, Solutions Consultant or Solutions Engineer
  • A balance of technical depth and strong interpersonal skills, with a background in data governance, data catalogs, ontologies, business intelligence, engineering, or other technical fields
  • Consultative problem-solving skills to create value for customers, with the ability to integrate technical knowledge into a consultative process
  • Deep understanding of SaaS / cloud architecture and platform mechanics
  • Proficiency in SQL with the ability to write and execute queries
  • Experience with REST APIs and building integrated software
  • Ability to prioritize multiple projects across a variety of customers at all times, understanding the degrees of criticality while ensuring all deadlines are met
  • High degree of emotional intelligence to effectively work with diverse customers and teams
  • Engage in the nuts and bolts of technical implementation, including coding, system integration, and customization leveraging our REST API.
  • An appetite to try new things. You're curious and excited to improve your process, and always looking to learn. You ask questions and don't shy away from challenges.


Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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