CDW Corporation

Solution Architect - ServiceNow

CDW Corporation$109K — $184K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree and 5+ years experience OR 9+ years experience
  • 1.5+ years working with the ServiceNow platform
  • ServiceNow Certified System Administrator (CSA) within 6 months of hire
  • ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM) within 6 months of hire
  • Experience in ITSM solutions consulting and delivery
  • Knowledge in integration standards like SSO, SAML, REST, and SQL
  • Proficiency in JavaScript scripting on the ServiceNow platform

Responsibilities

  • Serve as the primary technical contact for client projects
  • Define architectural solutions matching client needs and ServiceNow best practices
  • Translate customer requirements into technical solutions and communicate to clients
  • Write and estimate Stories, oversee developer work, and ensure delivery quality
  • Conduct Sprint demos and manage development documentation
  • Collaborate with Engagement Manager on technical issue resolution and scope management
  • Mentor Developers on design standards and best practices
  • Research technology integrations with partners or vendors
  • Drive continuous improvement in delivery processes and service capabilities

Benefits

  • Comprehensive health insurance and wellness programs
  • Retirement savings plans with company match
  • Generous paid time off and holiday schedules
  • Professional development and training opportunities
  • Flexible working arrangements and remote work options
Full Job Description
The Solution Architect is a technical role responsible for providing guidance and consulting on client-facing solutions leveraging the ServiceNow platform. The SA contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the technical requirements delivered to the customer. Leads the technical onboarding efforts with new clients to understand their current processes and platform configurations. Responsible for leading the Technical Consultants and/or Developers to deliver services in compliance with customer contracts, SLAs, and industry best practices.

What You Will Do

  • Serve as primary technical point-of-contact for projects and face of the development team to the customer
  • Define technical solutions at an architectural and design level aligned with client business problems and ServiceNow best practices
  • Understand customer requirements, translate to solutions, and communicate to clients
  • Write/estimate Stories, monitor Developer's work, and own overall quality and delivery of development
  • Responsible for Sprint demos, development artifacts, documentation, and knowledge transfer
  • Work collaboratively with Engagement Manager to monitor scope creep and resolve critical path technical issues
  • Mentor Developers and Technical Consultants on technical design standards and best practices
  • Perform research into technology partner or vendor solutions for integration
  • Contribute to continual improvement of Delivery Services processes and maturing of portfolios and capabilities

What We Expect of You
  • Bachelor's Degree and 5+ years experience OR 9+ years experience
  • 1.5+ years on the ServiceNow platform
  • ServiceNow CSA (current or within 6 months of hire)
  • ServiceNow CIS-ITSM (current or within 6 months of hire)
  • Proven consulting experience leading development and delivery of ITSM solutions
  • Additional experience in one or more: CSM, HR, ITBM, ITOM, Performance Analytics, SecOps, or SAM
  • Understanding of SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
  • Experience with JavaScript scripting on the ServiceNow platform (Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly)
  • Experience using Agile/Scrum methodology and leading scrum teams
  • ServiceNow CAD, is a plus
  • ITIL Foundations Certification, is a plus

    Pay range: $109,000 - $184,000 depending on experience and skill set
    Salary ranges may be subject to geographic differentials
    Benefits overview: https://cdw.benefit-info.com/


CDW is committed to being an AI-fluent organization
We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances-not replaces-human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About CDW Corporation

CDW is a provider of IT solutions for business, government, education, and healthcare. It features dedicated account managers who help customers choose the right technology products and services to meet their needs. The company’s solution architects offer expertise in designing customized solutions, while its advanced technology engineers assist customers with the implementation and long-term management of those solutions. Headquartered in Vernon Hills, Illinois, With a balanced portfolio of 250,000 small-, medium- and large-sized customers, CDW generated net sales of $10.1 billion in 2012, and employs more than 6,800 coworkers in 25 locations across the U.S. and Canada. Founded in 1984 by entrepreneur Michael Krasny, CDW pioneered the business model that melds personalized business-to-business technology distribution with advanced technology services. Today, CDW is ranked No. 31 on Forbes’ list of America’s Largest Private Companies and No. 267 on the FORTUNE 500 list of America’s top companies.

CDW Corporation Careers

Join the vibrant team at CDW Corporation, a leading provider of technology solutions and services, where innovation, leadership, and growth are at the heart of what we do. As a powerhouse in the tech industry, CDW Corporation offers unparalleled job opportunities to both seasoned professionals and those at the start of their careers.

Work You’ll Do

At CDW Corporation, you’ll be part of a culture that cherishes diversity, innovation, and leadership. Our team is composed of over 10,000 strong, dedicated professionals who lead the way in technology and consulting services. We are committed to helping some of the world’s most well-known companies navigate their digital transformation journeys.

Explore Professional Growth and Development

CDW Corporation is not just a company; it's a place where you can shape your future. With a variety of career paths available, your professional growth is supported by robust training programs, diversity training, and opportunities for leadership development. We believe in fostering a culture where innovation thrives and where our employees are encouraged to develop new skills and gain valuable experiences.

Internship Programs

Kickstart your career with CDW Corporation’s dynamic internship programs. These opportunities allow you to apply your skills in real-world scenarios, ensuring you gain the experience and insights needed to excel. Our internships are designed to transform students into professionals by involving them in projects that promote problem-solving, networking, and professional growth.

Join Our Team

Discover the wide range of job opportunities at CDW Corporation, from technology to business management. Each position offers a chance to work on transformative technology solutions while building a career that aligns with your passions and skills.

Benefits of Working at CDW Corporation

Choosing to work at CDW Corporation means opting for a career that comes with competitive benefits designed to support you and your family. These include health, dental, and vision insurance, employee wellness programs, and generous retirement plans. Our commitment to employee well-being is reflected in every aspect of our corporate structure.

Inclusive Hiring Process

Our hiring process is designed to be transparent and inclusive, ensuring that all candidates, regardless of background, feel valued from the initial interview through to potential employment. We look for passionate, curious, and innovative team players who are ready to drive change. Prepare your resume, sharpen your interview skills, and get ready to join a team that’s at the forefront of the technology sector.

Stay Connected

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Explore Jobs at CDW Corporation

Search open positions that match your skills and interests on our careers page. Whether you’re looking to contribute your experience or start fresh, CDW Corporation offers a path for you. [SEARCH CDW JOBS] Join CDW Corporation and be part of a team that values professionalism, opportunity, and innovation. Let’s shape the future together!
Learn more about CDW Corporation
Size
13,900 employees
Market Cap
$24.1 billion
Industry
Net Income
$788.4 million
Founded
1984
5 Year Trend
+8.8%
Revenue
$18.4 billion
NASDAQ

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