Job DescriptionSolution Advisor
Location: Remote
Department: Medication Adherence
Reports to: Terry Harris - Director Pharmacy Optimization - Medication Adherence
We are looking for a Solution Advisor to join our Medication Adherence team, where you'll collaborate with customers and cross-functional Omnicell teams. This is an opportunity to assist Omnicell automation customers in providing the best in pharmaceutical care through our high-volume automation.
What You'll Do
As a Solution Advisor, you will:
- Assist customers in getting the most from their Omnicell automation
- Customer engagement - build relationships and strategic partnerships becoming a trusted and valued resource.
- Automation optimization - develop and implement customer specific plans regarding workflow, efficiency, and throughput through data analysis and hands on customer collaboration.
- Training - deliver training and retraining to customers to ensure proper system use and optimal outcomes
- Cross Functional Collaboration - Partner with sales, professional services, technical support, and field services to deliver a best-in-class automation solution.
- Issue resolution - Execute root cause analysis of automation issues and provide solutions.
- Subject matter expert - Be a recognized for expertise with all automation functionalities including hardware and software.
- Critical Thinking - Recommend technical and procedural enhancements to drive the effectiveness of Omnicell automation
- Project management - Manage initiatives to drive desired results / outcomes.
Who You Are
Minimum Qualifications
- Bachelor's degree or 6-8 years of experience in healthcare, technology, operations, or related field
- Experience in customer-facing roles, consulting, or technical support
- Strong analytical, problem-solving, and communication skills
- Ability to travel as needed to customer sites
Preferred Qualifications
- Experience with healthcare systems, pharmacy automation, or medication management technologies
- Demonstrated ability to lead customer engagements and drive performance improvements
- Project management or process improvement experience
How You'll Elevate at Omnicell
At Omnicell, success isn't just about what you achieve, it's about how you achieve it. We embed Elevate Behaviors in everything we do. As a Solution Advisor, you will:
- Collaborate - Build strong networks, share knowledge, and foster partnerships that drive results.
- Inspire - Influence, engage, and motivate those around you to create a high-performing, inclusive culture.
- Develop - Embrace continuous learning and actively support the growth of yourself and others.
- Execute - Set clear priorities, take ownership of outcomes, and deliver on commitments.
- Impact - Drive innovation, challenge the status quo, and align business goals with customer success.
