Waystar

Solution Adoption Consultant

Waystar • $88K — $105K *
Lehi, UT 84043In-Person
Healthcare
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years in healthcare revenue cycle
  • Demonstrated leadership and issue resolution skills
  • Strong understanding of software/technology, including databases and data formats
  • Excellent problem-solving and quality commitment
  • Knowledge of HIPAA regulations
  • Familiarity with healthcare terminology
  • Proficient in Microsoft Office Suite
  • Good communication skills and ability to work in a team
  • Experience with EDI/healthcare transactions preferred

Responsibilities

  • Act as a Subject Matter Expert for Waystar revenue cycle implementations
  • Build trusted relationships with client teams and leadership
  • Communicate challenges and propose solutions to clients
  • Assess problem causes, recommend solutions, and drive collaborative problem-solving
  • Develop a clear vision of customer success and report on progress to stakeholders

Benefits

  • Competitive total rewards package
  • Customizable benefits with multiple medical plans and HSA match
  • Generous paid time off starting at 3 weeks plus 13 holidays
  • Flexible time off for exempt employees plus 13 paid holidays
  • Paid parental leave, including maternity and paternity
  • Education assistance and free LinkedIn Learning access
  • Free mental health and family planning programs
  • 401(K) with company match
  • Pet insurance
  • Diverse employee resource groups
Full Job Description
ABOUT THIS POSITION

The Solution Adoption Consultant role will act as the primary client contact for Waystar solution-specific set-up and design issues during the implementation stage. The successful candidate will be comfortable in front of some of the most successful Health System and Hospital organizations in the U.S.

WHAT YOU'LL DO

  • Subject Matter Expert assigned to Waystar revenue cycle implementations - ensuring the contracted deliverables are delivered in compliance with contractual terms, aligned with Waystar processes and drives a high level of client satisfaction. Ability to manage and meet deadlines.
  • Establishes trusted relationships with the client project team, key influencers/stakeholders and client executive leadership.
  • Clearly communicates challenges/shortcomings/issues to customers by assessing causes and implications, recommending solutions and costs, and encouraging shared problem solving.
  • Assesses problem causes and implications; recommends solutions and costs, and encourages shared problem solving.


  • Develops and communicates a clear vision of customer success and regularly reports out on the status to all key stakeholders


WHAT YOU'LL NEED

  • 5+ years working in the healthcare revenue cycle
  • Proven leadership and issue resolution abilities
  • Strong software/technology acumen and understanding, including basic database principles, data exchange formats, etc.
  • Strong process orientation, problem solving & troubleshooting skills, and a firm commitment to quality
  • HIPAA regulation knowledge


  • Healthcare terminology
  • Proficient with Microsoft Office Suite
  • Good written and oral communication skills; team player
  • Experience with EDI and/or healthcare transactions desired
  • Ability to travel up to 20%


Preferred Knowledge

  • Experience with Epic or Cerner EMR


  • Payer Benefit Plans
  • Payer / Hospital Contracts
  • Healthcare code sets
  • Obtaining prior authorizations from payer sites


WAYSTAR PERKS
  • Competitive total rewards (base salary + bonus, if applicable)
  • Customizable benefits package (3 medical plans with Health Saving Account company match)
  • We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
  • Paid parental leave (including maternity + paternity leave)
  • Education assistance opportunities and free LinkedIn Learning access
  • Free mental health and family planning programs, including adoption assistance and fertility support
  • 401(K) program with company match
  • Pet insurance
  • Employee resource groups


About Waystar

Waystar is a healthcare technology company that simplifies and unifies the revenue cycle with innovative technology that allows clients to collect more with less cost and less stress. The company's cloud-based platform streamlines workflows, improves financials and reduces administrative waste for healthcare providers. Waystar's technology automates the entire revenue cycle, from patient access to reimbursement, for more than 450,000 healthcare providers across the United States. The company was formed in 2017 through the merger of Navicure and ZirMed.
Learn more about Waystar
Size
2,000 employees
Industry
Healthcare
Founded
2000
* Ladders Estimates

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