Software Technical Specialist, API Support

Introduction to the Team
Travel Partnerships and Advertising helps partners, including hotels, vacation rentals, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences.
We drive growth for our partners and the Expedia Group marketplace through competitive supply and our leading advertising and travel media network.

The Software Technical Specialist, API Support role supports supply partners using Expedia Group connectivity and platform solutions. In this role, you will help resolve complex integration, configuration, and user interface issues while partnering closely with internal teams to improve the overall support experience.

Make an impact!
Your work will help partners connect, troubleshoot, and grow on Expedia Group platforms. You will combine technical problem-solving, partner support, and cross-functional collaboration to resolve escalations, identify root causes, and turn recurring issues into process and product improvements.

In this role, you will:

• Serve as a subject matter expert for complex partner issues related to integrations, configuration, and user interface workflows.
• Troubleshoot escalated cases, research known solutions, and partner with support, product, and development teams to identify root cause and define next steps.
• Manage high-priority partner issues from intake through resolution, document progress clearly, and set timely expectations with customers.
• Identify, test, scope, and escalate defects to the appropriate teams, and contribute to root cause analysis for high-impact issues.
• Translate findings and operational trends into clear recommendations and visuals that highlight recurring issues and product opportunities.
• Mentor junior team members, share best practices, and contribute to process, documentation, and continuous improvement efforts.
• Support projects by coordinating with cross-functional stakeholders, tracking milestones, and communicating changes that affect timelines.

Experience and qualifications:

• You have 2+ years of relevant experience with a bachelor's degree, or 0-2 years of relevant experience with a master's degree.
• You have at least 1 year of internet-based travel, software, or technology experience supporting day-to-day operations in a technical environment.
• You have an associate's degree in a technical field or related field; or equivalent related professional experience.
• You have experience using case management or customer relationship management tools, along with Microsoft Office applications, to manage work and communicate updates.
• You have working knowledge in one or more technical areas such as GraphQL, SQL, JSON, REST, SOAP, Postman, Splunk, Kibana, Escapia UI, or CRSTPF.
• You are comfortable supporting escalated partner issues, tailoring troubleshooting to customer needs, and de-escalating challenging situations with professionalism.
• You communicate clearly and thoughtfully, ask effective follow-up questions, and collaborate well across support, product, and development teams.
• You can manage competing priorities, remove roadblocks, and contribute to projects, process improvements, and team knowledge sharing.
• Preferred: You have experience supporting partner-facing software, travel technology, property management workflows, or trust accounting processes.

The total cash range for this position in Austin is $64,500.00 to $90,000.00. Employees in this role have the potential to increase their pay up to $103,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediggroup.com/life.