Job DescriptionWe are seeking an experienced Software Support Engineer who enjoys solving complex technical issues, supporting enterprise applications, and building strong relationships with end users. This role is ideal for a technology professional who is a true problem solver, thrives in customer-facing environments, and has broad technical knowledge across multiple platforms and systems.
Pay: $80,000 to $90,000 annually
Responsibilities
- Provide advanced application and software support to internal users and business stakeholders.
- Analyze, troubleshoot, and resolve software-related issues.
- Serve as a subject matter expert for assigned applications.
- Monitor application performance and ensure system availability and integrity.
- Coordinate with third-party vendors to resolve application issues when necessary.
- Assist with application upgrades, enhancements, implementations, and migrations.
- Develop and maintain technical documentation and system configurations.
- Participate in projects related to application deployments and improvements.
- Train users on new and existing software solutions.
- Mentor junior team members and contribute to technical best practices.
Required Qualifications
- Bachelor's degree in Information Technology or a related field, or equivalent experience.
- 5+ years of application support or software support experience.
- Strong troubleshooting and root-cause analysis skills.
- Experience supporting enterprise applications and business systems.
- Working knowledge of SQL and relational databases.
- Experience conducting user training and technical presentations.
- Excellent communication and customer service skills.
Preferred Qualifications
- Experience with cloud-based technologies and migrations.
- Knowledge of scripting languages such as PowerShell.
- Familiarity with ITIL methodologies.
- Experience supporting multiple business applications in a large enterprise environment.
Job RequirementsHybrid
