General Motors

Software Issue Resolution Team (SW IRT)

General Motors$80K — $95K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor of Science in Engineering
  • At least 2 years of post-graduation engineering experience
  • Excellent oral and written communication skills
  • Strong interpersonal skills for cross-functional collaboration
  • Ability to manage ambiguity for timely decisions
  • Willingness to travel

Responsibilities

  • Serve as the primary contact for software EOL issues during builds and Pre Production Operations
  • Support software flashing and functionality activities for electric vehicle checks
  • Track and close Electrical software PRTS issues timely
  • Assist in completing PRTS 4-Diamonds for quality evaluation
  • Conduct preliminary root cause analysis for PRTS issue assignment
  • Review Process Change opportunities
  • Coordinate Engineering Try-Outs and Plant Trial Runs
  • Implement containment plans for identified software issues
  • Monitor containment breakpoints and corrective actions
  • Lead Electronic Easel Board reviews for issue documentation and resolution
  • Collaborate on lab check process planning for future builds
  • Present key issues and updates to leadership forums
  • Escalate unresolved issues to leadership as necessary
  • Travel domestically and internationally for build events, accounting for 25% of time

Benefits

  • Hybrid work model requiring in-office attendance at least three times a week
  • Domestic and international travel opportunities based on project needs
Full Job Description
Job Description

The Role:

A SW IRT (Software Issue Resolution Team) is GM's plant-facing software integration readiness role that owns software-related end-of-line (EOL) and launch quality for a vehicle program and its plants.

They capture and analyze build/EOL data, flag and contain faults that impact EFTQ (including creating PRTS and managing DTC ignores via Jira/Deviator), and provide status on on-site builds and manufacturing events while coordinating with DREs, VSEs, MSIE/AVG, and plant teams.

In practice, they are the on-the-ground software integrator at bench/PPO/plant, driving closure of software issues across engineering and manufacturing so vehicles can be built and shipped with acceptable software quality.

What You'll Do (Responsibilities):
  • Primary SW EOL Issue during build events at the plant and Pre Production Operations (PPO)
  • Support EVC (Electric Verification Check) and HVF (Harness Verification Frame) flash and functionality activities
  • Track Electrical software PRTS issues and ensure that owners provide timely and effective closure
  • Support the QE and diagnosticians in completing the PRTS 4-Diamonds as well as reject or approve Electrical PRTS issues at Launch PRC stage
  • Provide proper preliminary root cause analysis to ensure appropriate assignment of PRTS issues
  • Ensure all Process Change opportunities are reviewed.
  • Support and/or Coordinate Engineering Try-Outs (ETO) and Plant Trial Runs (PTR)
  • Provide and implement containment plans as required
  • Track/monitor breakpoints of containment and corrective action
  • Support Electronic Easel Board reviews. Ensure issues are captured, understood, and routed to the correct team for troubleshooting
  • Work with Electrical Diagnosticians, QEs, AVG organization, and VSIEs to plan lab check process for all future programs before builds begin
  • Present top issues / PPO Look ahead info to leadership forums - VIP Ops, eSAPIR
  • Escalate unresolved issues as needed to respective leadership forums
  • Domestic & International travel for build events - 25%


Your Skills & Abilities (Required Qualifications):
  • Bachelor of Science in Engineering
  • At least 2 years of post-graduation engineering experience required
  • Excellent oral and written communication skills
  • Strong interpersonal skills involving ability to work effectively cross-functionally and cross-culturally
  • Demonstrated Bold and It's on Me Behaviors
  • Demonstrated ability of dealing with ambiguity to enable timely decision making
  • Ability to travel


What Can Give You a Competitive Edge (Preferred Qualifications):
  • Knowledgeable in Jira SW issue tracking system
  • Have launched a VIP vehicle program at a GM plant
  • Working knowledge of using a NeoVi/Vehicle Spy tools
  • Knowledgeable in the use of DPS and/or GBFTT programming tools
  • Must be comfortable reporting out to senior leaders of the SMT and program teams
  • Knowledgeable of the Software release process from SMT to Manufacturing - VCAM/SPR/SPD/GEPICS
  • Knowledgeable on PRTS system and processes
  • Knowledgeable in GVDP, ECR, EWO, TWO, BSD processes and systems
  • DFSS Blackbelt
  • Plant launch experience with both EVs and ICE vehicles


GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.The selected candidate will be required to travel

About General Motors

General Motors Company engages in the manufacture and sale of cars and trucks in the United States, China, Brazil, Germany, the United Kingdom, Canada, and Italy. It offers sedans, crossovers, sport utility vehicles, pick-up trucks, coupes, sports/convertibles and hybrid vehicles, hatchbacks/wagons, and vans, as well as mini cars in India. The company also provides parts and accessories, such as iPod and MP3 compatibility, mobility accessories, performance parts, AC parts and services, and merchandise. In addition, it offers vehicle safety, security, and information services. The company provides used vehicles. It offers its products through dealers and distributors. General Motors Company was formerly known as NGMCO, Inc. and changed its name to General Motors Company in July 2009. The company was incorporated in 2009 and is based in Detroit, Michigan. It operates manufacturing facilities in India, the United States, and Canada. General Motors Company operates as a subsidiary of the United States Department of The Treasury. General Motors led global vehicle sales for 77 consecutive years from 1931 through 2007, longer than any other automaker, and is currently among the world's largest automakers by vehicle unit sales. General Motors acts in most countries outside the USA via wholly-owned subsidiaries but operates in China through 10 joint ventures. GM's OnStar subsidiary provides vehicle safety, security, and information services. In 2009, General Motors shed several brands, closing Saturn, Pontiac, and Hummer, and emerged from a government-backed Chapter 11 reorganization. In 2010, GM made an initial public offering IPOs to date and returned to profitability later that year.

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Learn more about General Motors
Size
157,000 employees
Market Cap
$46.9 billion
Industry
Net Income
$6.4 billion
Founded
1908
5 Year Trend
-3.2%
Revenue
$122.4 billion
NASDAQ

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