As a Software Engineer, Test on the Dispatch Engineering Proton Squad, you'll own automated test coverage for one of ServiceTitan's highest-traffic domains - the systems that power scheduling, routing, and dispatching for 15,000+ contractor businesses. This is a hands-on automation role for someone early in their career who wants to grow into a core quality engineer on a high-impact, AI-forward squad. Our team treats Claude and AI-assisted workflows as the primary way we author tests, debug failures, and investigate issues - not an optional add-on.
What you'll do:- Build and maintain end-to-end and component tests in Playwright for the custom dispatch board and related technician workflows, while maintaining existing Cypress suites during migration.
- Build and maintain K6 load and performance tests for high-traffic Dispatch paths and help interpret results.
- Integrate tests into the CI/CD pipeline so they run automatically in the squad's continuous-deployment environment.
- Use Claude and AI-assisted workflows as your default method for test creation, debugging, and investigation.
- Perform exploratory validation of new features in lower environments and help sign off production deployment of hotfixes.
- Identify, document, and track defects in Jira with clear, reproducible reports - steps to reproduce, severity, and potential impact.
- Participate in daily stand-ups, sprint planning, and grooming sessions, providing feedback on test results, coverage, and acceptance criteria.
What you'll bring:- 1-3 years of experience in software test automation (UI and API).
- Foundational knowledge of web testing elements: HTML, CSS, XPath, and object-oriented programming concepts.
- Familiarity with JavaScript/TypeScript (C# is a plus).
- Working knowledge of Git and code-deployment concepts.
- Solid grasp of software testing fundamentals - SDLC and functional, regression, unit, and integration testing.
- Demonstrated use of AI coding assistants (Claude, Copilot, or similar) in a real testing or development workflow, and genuine enthusiasm for making AI a core part of how you work.
- Self-motivated, proactive, and detail-oriented, with the judgment to know when to ask for guidance.
- Familiarity with Jira for defect tracking and test-case management.
Nice to have:- Hands-on experience with Playwright or K6.
- Exposure to CI/CD tooling (TeamCity, Jenkins, CircleCI, GitHub Actions, or similar).
- Experience building or sharing reusable AI skills/prompts for engineering tasks.
- Familiarity with the Test Pyramid and Agile Test Quadrants.
- Experience testing complex front-end or rendering-heavy UIs.
Be Human With Us:Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
Use of AI Technology:We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
What We Offer:When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
- Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
