Software Engineer

PlanIT Group LLC

• $90K — $110K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in IT ticket servicing and resolution.
  • Strong proficiency in Autotime and Service Central.
  • Experience with development tools: Springboot, Angular, Python, and SQL.
  • Familiarity with Openshift and Control-M for job scheduling.
  • Ability to work flexible hours, including nights and weekends, as needed.

Responsibilities

  • Receive and service tickets from the Autotime system.
  • Develop and implement fixes for business-critical tickets.
  • Ensure timely resolution of IT support issues.
  • Participate in an on-call rotation for after-hours support.
  • Monitor job runs on a scheduled basis, verifying successful execution.
  • Collaborate with team members to optimize ticket servicing processes.

Benefits

  • Comprehensive training on Autotime and related systems.
  • Opportunity for professional development in a fast-paced environment.
  • Flexible scheduling with a defined on-call rotation.
  • Engagement in a collaborative team setting.
  • Exposure to various technologies used in ticket servicing.
Full Job Description
Applicant will be be responsible for receiving and servicing tickets from the Autotime system and will be responsible for developing fixes. Most work will be done servicing tickets with some development as required for business-critical tickets.

Must have previous experience with Autotime, Service Central, Springboot, Angular, Python, SQL, Openshit, and Control-M.

The role will start with training on the system to get up to speed but will eventually require on-call flexibility to service business-critical tickets after hours and sometimes weekends. An on-call rotation is being created by the team and is currently TBD but the initial plan is to have one week on-call, one week as backup, and then at least one week off call prior to being back into rotation. Ideally they will have at least two weeks off call prior to being back into rotation but is still TBD.

The client currently has jobs that run at 6PM EST on Sunday and 2AM EST Monday morning and the candidate may be responsible for checking and verifying these jobs have run successfully; this responsibility will also be on a rotation once it has been established.

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