Job Description:Job Description:This job is responsible for developing and delivering complex requirements to accomplish business goals. Key responsibilities of the job include ensuring that software is developed to meet functional, non-functional and compliance requirements, coding solutions, unit testing, and ensuring the solution can be integrated successfully into the overall application/system with clear, robust, and well-tested interfaces. Job expectations include an awareness of development and testing practices in the industry.
Position Summary- Production Support Engineer - SFRC Platform Services
- Own end-to-end production support for all SRPL batch runs supporting the DMC13, MLI and FRRB programmes - from batch initiation through monitoring, incident triage, recovery, and downstream data availability confirmation.
- Serve as the US-timezone escalation point for production incidents, covering the full batch lifecycle across APAC, EMEA, and AMRS runs.
Responsibilities:- Codes solutions and unit test to deliver a requirement/story per the defined acceptance criteria and compliance requirements
- Utilizes multiple architectural components (across data, application, business) in design and development of client requirements
- Performs Continuous Integration and Continuous Development (CI-CD) activities
- Contributes to story refinement and definition of requirements
- Participates in estimating work necessary to realize a story/requirement through the delivery lifecycle
- Contributes to existing test suites (integration, regression, performance), analyze test reports, identify any test issues/errors, and triage the underlying cause
- Performs spike/proof of concept as necessary to mitigate risk or implement new ideas
- Own daily SRPL production operations across regional cycles (APAC, EMEA, AMRS), ensuring successful and timely completion of critical batch milestones.
- Monitor and manage batch health across sensitivities, PnL, HPL/RTPL, VaR/SVaR, and MLI streams, with proactive intervention on failures and delays.
- Lead incident response end-to-end: detection, impact assessment, technical triage, rerun strategy, service restoration, and closure.
- Correlate and resolve issues across MAPS upstream dependencies (Market Data, QzTrades, Rules Repository) and SFRC batch execution layers.
- Operate and troubleshoot production tooling including BOB/AMPS job monitoring, HUGS grid, Quartz workflows, and Sandra-based operational utilities.
- Validate downstream data availability and completeness for consumers such as RRA and DQHub, ensuring regulatory delivery obligations are met.
- Serve as L3/L4 escalation point for US-hours production events and drive clear, timely communication to global stakeholders.
- Build and maintain Python-based diagnostics and automation to reduce MTTR, improve detection quality, and harden operational controls.
- Contribute to runbook quality, post-incident reviews, and preventive control enhancements to improve platform resilience.
Required Qualifications:- Experience in Python
- 3+ years in production support or batch operations on a large-scale risk calculation platform.
- Deep understanding of Quartz infrastructure and experience working on large-scale risk calculation platforms.
- Hands-on experience with SRPL/MAPS batch systems - BOB job monitoring, HUGS grid, Sandra, and upstream data readiness.
- Ability to independently own production incidents from detection through resolution and stakeholder communication across global time zones.
Desired Qualifications:- Strong Python scripting for batch diagnostics, operational tooling, and automation.
- Experience with observability and telemetry systems for production batch monitoring and incident detection.
Skills:- Application Development
- Automation
- Collaboration
- DevOps Practices
- Solution Design
- Agile Practices
- Architecture
- Result Orientation
- Solution Delivery Process
- User Experience Design
- Analytical Thinking
- Data Management
- Risk Management
- Technical Strategy Development
- Test Engineering
Shift:1st shift (United States of America)
Hours Per Week: 40
Pay Transparency detailsUS - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540)
Pay and benefits information
Pay range
$88,800.00 - $144,800.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
