Amazon

Software Development Manager, Workforce Solutions - Employee Onboarding Experience (EOE)

Amazon$184K — $250K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of engineering team management experience
  • 7+ years of direct experience within engineering teams
  • 3+ years of designing or architecting systems
  • 8+ years leading multi-tier web services development
  • Knowledge of full software/hardware/networks development life cycle
  • Experience partnering with product or program management teams

Responsibilities

  • Lead a team of engineers to build AI-driven onboarding solutions
  • Own the Employee Onboarding and Experience tech team initiatives
  • Navigate complex global regulations affecting 3M+ transactions
  • Develop foundational data infrastructure and intelligent workflows
  • Collaborate with stakeholders to identify pain points and define requirements
  • Provide technical mentorship and foster a culture of innovation
  • Deliver high-quality, secure solutions to enhance employee management capabilities

Benefits

  • Comprehensive health insurance (medical, dental, vision)
  • 401(k) matching
  • Paid time off and parental leave
  • Adoption and surrogacy reimbursement coverage
  • Mental health support and flexible spending accounts
Full Job Description
As a Software Development Manager, you will lead a team of engineers building transformative solutions powered by Agentic AI to automate and optimize Amazon's global employee onboarding and experience operations. You will own the Employee Onboarding and Experience (EOE) contingencies & services tech team, a strategic initiative driving annual operational savings and delivering significant productivity gains and experience improvements for 1.5M+ employees and part time workers.

This high-impact role involves navigating the complexity of 3M+ transactions annually across 67 countries Work Authorization and Immigration. You will leverage AI and automation capabilities to reimagine these processes, eliminating repetitive manual work and empowering service teams to focus on high-value, human-centric activities.

Your technical leadership will be essential as you drive the development of foundational data infrastructure, reusable primitives, and intelligent agent-based workflows. You will partner closely with stakeholders across Operations, Corporate, AWS, and International teams to understand pain points, define requirements, and deliver transformative solutions at scale. People management responsibilities include building and guiding a high-performing, diverse engineering team, providing technical mentorship, and fostering a culture of innovation.

This challenging role requires exceptional technical acumen, strong communication skills, and the ability to balance strategic vision with tactical execution in a fast-paced, ambiguous environment. You will navigate complex global regulations, make data-driven decisions with far-reaching impact, and ensure the delivery of high-quality, secure solutions that enhance Amazon's hiring and employee management capabilities. If you're passionate about leveraging advanced technologies to streamline operations and elevate the employee experience, this is an unparalleled opportunity to drive change and deliver outsized business value.

BASIC QUALIFICATIONS

- 3+ years of engineering team management experience

- 7+ years of working directly within engineering teams experience

- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience

- 8+ years of leading the definition and development of multi tier web services experience

- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations

- Experience partnering with product or program management teams

PREFERRED QUALIFICATIONS

- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy

- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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