Our team is building Amazon Connect Engagement Experience, an AI-powered solution within Amazon Connect that helps businesses streamline their interactions with customers. You will contribute directly to this product as we bring it to market, working across the full stack to deliver features that make customer engagement simpler and more intelligent for our customers.
Our Vision
We believe the future of customer engagement is mobile-first, AI-native, and channel-agnostic. Businesses should be able to meet their customers wherever they are, in-app, over messaging, or through voice with a seamless, intelligent experience that feels native to every platform. Our long-term vision is to make Amazon Connect the default engagement layer embedded directly into the applications that millions of end-users interact with every day.
We are building toward a world where any business can add rich, AI-powered customer interactions to their mobile app in minutes not months. Our SDKs and connector platform will abstract away the complexity of real-time communication, channel routing, and intelligent automation, so developers can focus on their customer experience while we handle the infrastructure at scale. As generative AI transforms how businesses and customers interact, this team will be at the forefront of bringing those capabilities to mobile and third-party channels.
This is a rare opportunity to shape the next chapter of a product used by tens of thousands of organizations worldwide, and to define what modern customer engagement looks like on mobile.
Key job responsibilities
* Own the roadmap and delivery of the mobile (iOS/Android) and connector platform, from design through GA launch and beyond
* Partner with product and science teams to deliver impactful AI features that simplify complex business processes
* Lead, hire, and develop a team of software development engineers building native mobile experience and third-party integrations
* Drive technical strategy for real-time communication and mobile-first customer engagement experiences
* Partner with cross-functional teams across AWS to coordinate dependencies, align on architecture, and deliver end-to-end solutions
* Establish and maintain operational excellence - owning availability, latency, and quality metrics for your services
* Represent the team in roadmap planning, business reviews, and leadership discussions
* Balance rapid experimentation and innovation with security, compliance, and responsible AI development
* Mentor engineers and managers, raising the technical and leadership bar across the organization
A day in the life
The Software Development Manager will lead a team developing new third-party integrations and mobile initiatives that integrate with AI solutions. This team owns the mobile SDK and connector platform that enables businesses to embed Amazon Connect's contact center capabilities directly into their own mobile applications, as well as integrate with third-party messaging channels. The role requires balancing rapid innovation with reliability and compliance.
You should be comfortable making decisions with incomplete information and helping your team navigate ambiguity. You'll work closely with senior technical leaders within the team and across AWS. We're looking for leaders who can maintain high standards while moving quickly, prioritizing both rapid experimentation and responsible AI development to deliver measurable customer impact.
BASIC QUALIFICATIONS
- 3+ years of engineering team management experience
- 7+ years of working directly within engineering teams experience
- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams
PREFERRED QUALIFICATIONS
- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually
