## The role
The Amazon Agentic WorkSpaces organization is seeking a Software Development Manager to lead the engineering team behind Amazon WorkSpaces Advisor, our AI-powered troubleshooting and
optimization experience for administrators. We are building agentic solutions that analyze fleet telemetry, diagnose root causes, and recommend or apply fixes - turning problems that once
took days of manual investigation into answers delivered in minutes. Our aim is to make virtual desktop and application environments effectively self-diagnosing, so administrators spend
their time on strategic work instead of chasing symptoms across consoles and logs.
You will lead a team of software engineers building at the intersection of applied AI and large-scale distributed systems. You will own Advisor end to end - expanding the range of problems it can solve, raising the accuracy and trustworthiness of its recommendations, and advancing it from reactive troubleshooting toward proactive detection and self-healing. In
addition, your team owns a set of Control Plane Services through which customers provision, configure, and manage their environments, where you will be accountable for availability, latency, security posture, and operational health. This role offers the opportunity to build new agentic products from the ground up while operating production services that customers
depend on every day.
You will influence the technical direction of the team and work across many different technologies and disciplines. You will raise the engineering bar - design rigor, code quality, test coverage, and safe deployment practices - and champion an AI-native, automation-first approach to how software gets built and operated, using agentic tooling to increase velocity without
trading away quality. You will identify technology gaps and opportunities and write effective communications including design documents, tenets, and PR/FAQs. Above all, you will hire, grow, and retain engineers who scale with the business.
BASIC QUALIFICATIONS
- Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
- 3+ years of engineering team management experience
- 7+ years of working directly within engineering teams experience
- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams
PREFERRED QUALIFICATIONS
- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
- Experience delivering customer-facing features built on generative AI or agentic capabilities, including evaluating and improving output quality in production
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually
