Amazon

Software Dev Engineer II, Customer 360 and AI

Amazon$143K — $194K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of professional software development experience
  • 2+ years of design or architecture of systems
  • 1+ years of experience as a software development engineer or similar role
  • 1+ year of experience in large-scale software applications using C#, C++, Java, or Perl
  • 1+ year of Object Oriented Design experience
  • Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field

Responsibilities

  • Design and build infrastructure for processing customer signals
  • Lead system implementations for real-time data and AI integrations
  • Make architectural decisions balancing scale, latency, correctness, and privacy
  • Collaborate with engineers and product leaders to meet customer needs
  • Conduct code and design reviews while mentoring junior engineers
  • Identify technical gaps and drive solutions to completion
  • Own and ensure operational excellence of critical system components

Benefits

  • Comprehensive health insurance including medical, dental, vision, and prescription
  • 401(k) matching
  • Paid time off and parental leave
  • Mental health and wellness support
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
Full Job Description
Customer360 is Amazon's centralized memory system that captures, reconciles, and makes retrievable everything we know about each customer across all Amazon experiences. This unified memory enables AI-powered personalized experiences where preferences stated once are understood everywhere - from shopping on Amazon.com, to watching on Prime Video, to talking with Alexa.

As a builder in Customer360, you'll work at the intersection of large-scale data systems and AI. You'll design and build infrastructure that processes customer signals across Amazon, powers contextual retrieval for AI experiences, and enables privacy-by-default data sharing at scale.

We're looking for an SDE II who can own and drive technical solutions end-to-end across ambiguous problem spaces. You'll lead the design and implementation of systems that serve hundreds of millions of customers - spanning real-time data pipelines, retrieval systems, privacy infrastructure, and AI integrations. You'll make architectural decisions that balance scale, latency, correctness, and privacy, and you'll influence the technical direction of the team.

You'll partner closely with senior engineers, applied scientists, and product leaders to translate customer and business needs into robust, scalable systems. You'll raise the bar through code reviews, design reviews, and mentorship of junior engineers. We expect you to identify gaps, propose solutions, and drive them to completion - not just execute on well-defined tasks.

Your work will have high visibility across the organization. You'll operate with significant autonomy, own critical components of the Customer360 platform, and be accountable for their operational excellence. You'll contribute to our technical roadmap and help shape how Amazon builds its understanding of customers.

If you want to own the systems that make Amazon truly understand its customers - and have the technical depth and ownership mindset to drive them forward - Customer360 is the place.

BASIC QUALIFICATIONS

- 3+ years of non-internship professional software development experience

- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience

- 1+ years of software development engineer or related occupational experience

- 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience

- 1+ years of Object Oriented Design experience

- Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field

- Experience programming with at least one software programming language

PREFERRED QUALIFICATIONS

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience

- Bachelor's degree in computer science or equivalent

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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