Job DescriptionPosition SummaryThe Software Asset Management (SAM) Specialist is an individual contributor role responsible for the end-to-end lifecycle management, licensing compliance, governance, and cost optimisation of WSP's commercial off-the-shelf (COTS) software portfolio. In this role, COTS is focused on three categories of non-engineering business software used across the organisation:
• Collaboration - tools that connect people and teams (e.g. Zoom, Slack, Cisco Webex, Miro).
• Productivity - applications that support day-to-day business output (e.g. Adobe Acrobat, Google Workspace, Smartsheet, Grammarly).
• Utilities - general end-user desktop utilities that support the estate (e.g. WinZip / 7-Zip, TeamViewer, Notepad++, Snagit).
You will process high volumes of software licensing requests and understand how key licensing agreements work, working closely with internal project and support teams, IT, and external suppliers to ensure requests are processed accurately - obtaining the best price while providing a high level of service to the customer.
Working as part of the Software Asset Management and Workplace Technology teams, you will ensure that all COTS software assets across these Collaboration, Productivity and Utilities categories are appropriately licensed, accurately recorded, contractually compliant, and continuously optimised to maximise business value. You will define and maintain the systems and single source of truth for software assets, entitlements, and consumption data, transforming technical and commercial information into actionable insights through meaningful reporting, analytics, and dashboarding.
As a global role supporting a diverse and geographically distributed organisation, you will collaborate closely with stakeholders across multiple regions to ensure consistent software asset management practices worldwide. A key aspect of the position is building strong partnerships with Vendor Management, Strategic Sourcing, and Regional Procurement teams to support contract negotiations, licence renewals, vendor audits, commercial reviews, and software investment decisions. You will provide data-driven recommendations that balance operational requirements, licensing compliance, and cost efficiency while aligning with WSP's global technology strategy.
Success in this role requires strong stakeholder management, commercial awareness, and analytical capability.
Your ImpactKey ResponsibilitiesResponsibilities of this role include, but are not limited to:
License Compliance & Audit Readiness• Maintain an accurate inventory and CMDB record in ServiceNow of all COTS software assets and entitlements, reconciled against SnowLM discovery / metering and Intune deployment data.
• Continuously monitor and reconcile COTS deployments against vendor agreements to ensure license compliance and maintain a single source of truth.
• Capture and store all purchase-related information - license entitlements, proof of purchase, license keys and activation details - throughout each asset's lifecycle.
• Support vendor audits and license reviews (e.g. Adobe, Microsoft), responding to inquiries and effective license position (ELP) requests.
• Support audit, compliance and regulatory activity by providing the reporting required to meet audit and regulatory requirements.
Software Request & Lifecycle Management• Process COTS software requests through the defined SAM lifecycle in ServiceNow, ensuring timely ordering and delivery to meet service levels - especially for onboarding and business productivity.
• Support software installation activities and coordinate deployment, reassignment and removal with the Microsoft Intune / SCCM and On-Site Support teams, supplying the information needed for timely, accurate software delivery.
• Oversee the COTS lifecycle from request and procurement through deployment to harvest and retirement.
• Support reclaims and re-harvest unused or under-utilised COTS licenses using the toolsets provided.
Vendor Management & Procurement• Collaborate with Vendor Management and Procurement teams regarding COTS software contracts, renewals and volume discounts.
• Support the review of maintenance renewals.
• Provide inputs to and maintain the COTS software renewals calendar.
Cost Optimisation, Reporting & Analytics• Identify cost-saving opportunities by optimising licenses - including license sharing, usage optimisation and reallocation across the Collaboration, Productivity and Utilities portfolio.
• Support demand forecasting and budgeting by analysing historical spending and usage data, providing the necessary inputs into financial and budgetary processes.
• Provide regular reports and metrics on software usage, compliance status and vendor performance to upper management, and mature these into dashboards that deliver actionable insight.
• Document internal policies and procedures to ensure adherence to SAM best practice, aligned to ISO/IEC 19770.
Service & Continual Improvement• Respond to escalations and licensing queries from stakeholders, providing a high level of customer service.
• Through operational metrics analysis, highlight gaps and issues, ensuring they are addressed in alignment with ITSM practices.
• Raise process and operating-procedure improvements to ITSM Practices, and provide feedback and input as required.
• Support transitional activities as operations are internalised, and share knowledge with the team as required.
Who You AreRequired Qualifications- Bachelor's degree in Information Technology or a related field.
- Strong grasp of commercial licensing models - subscription vs perpetual, per-user vs per-device, and vendor agreements such as Adobe VIP / ETLA.
- 5+ years in an ITIL-aligned operational role in Software Asset Management (or similar), ideally with a COTS / desktop software focus.
- Hands-on experience of discovery, software metering, and reconciling deployments against entitlements with tools such as Snow License Manager.
- A clear understanding of the ITIL framework and the ability to apply its principles within an IT service management environment; ITIL qualification as standard.
- Working knowledge of application deployment and inventory in Microsoft Intune (and SCCM / Configuration Manager).
- Solid knowledge and experience of ServiceNow.
- Experience of working to - and exceeding - Service Level Agreements.
- Process-orientated with a methodical, planned approach to achieving goals, strong organisational skills and attention to detail.
- Excellent analytical and communication (verbal and written) skills, able to build effective working relationships and influence stakeholders within a global environment.
- Comfortable with ambiguity, able to thrive on change, and an advocate for the IT organisation both internally and externally.
- Enthusiasm and dedication to drive continual improvement and change.
Preferred Qualifications- SAM / ITAM certifications (e.g. IAITAM CSAM / CHAMP) and familiarity with ISO/IEC 19770.
- Direct experience managing major COTS vendor estates globally.
- Exposure to working with vendor management and procurement teams on a global scale.
WSP Benefits:
WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee's career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.
Compensation:
Expected Salary (all locations): $78,600.00 - $135,000.00
WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant's education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, and/or federal law.
Expected Salary (Colorado only): $78,600.00 - $126,600.00
WSP USA is providing the compensation range that the company in good faith believes it might pay and/or offer for this position within the state of Colorado, based on the successful applicant's education, experience, knowledge, skills, and abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, and/or federal law.
