Job SummaryEMCOR Facilities Services has an immediate opening for a Soft Services Manager at our client site in Lexington, North Carolina. The Soft Services Manager will be responsible for soft service delivery and relationships at the location as well as supporting projects and the facilities team. In addition to managing the Soft Services this position supervises and coordinates activities of workers engaged in maintenance and for projects.
Essential Duties & Responsibilities- The Soft Services Manager administers the CMMS system, including work orders, time cards and KPI's.
- Reviews employee time sheets for accuracy and enters into EFS/Viox system.
- Schedules and directs Central Services Team, maintenance technicians/contractors in day to day assignments through both daily interaction and meetings.
- Interprets company & client policies and procedures to workers and enforces.
- The Soft Services Manager recommends measures to improve productivity, and quality of service.
- Analyzes and resolves work problems, or assists workers in solving work problem.
- Coaches and develops associates, documenting when necessary. Conducts annual performance reviews with the maintenance technicians.
- Generates and closes site work orders insuring all data is correct and meets account standards.
- Communicates with client in person and through correspondence to determine needs, handle issues and suggest improvements.
- Interfaces with Vendors to insure protocol is followed.
- Assist Property Managers in project coordination.
- Manage PM and inspection work orders.
- Conduct building inspections and recommend improvements and identify safety concerns.
- Is on call and available for emergencies.
- Follows EMCOR Culture Statement and drives the culture to entire organization.
Qualifications- College degree preferred or equivalent
- Minimum of 3 years of general maintenance experience in a commercial maintenance environment.
- Minimum of 1 year of experience as a maintenance lead or supervisor.
- Proficient with Microsoft Word, Excel, E-mail and other software required.
- Experience working with CMMS systems highly preferred.
- A valid state driver's license in good standing is preferred.
BenefitsWe are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.Geographic DisclosureCompensation Range: $83K - 93,600Other Compensation: N/A#EFS
