Job SummaryHybrid - New York, NY - Must be based in NY. We are seeking a highly organized, detail-oriented Commerce Director to support the day-to-day operations of our Social Commerce business. This role is responsible for managing product listings, maintaining accurate product detail pages (PDPs), monitoring sales performance, overseeing inventory health, coordinating order fulfillment, and ensuring an exceptional customer experience. The ideal candidate has 3-5 years of experience in e-commerce account management, preferably within the beauty or personal care industry, and thrives in a fast-paced, cross-functional environment.
Principal AccountabilitiesEcommerce Account Management- Manage the day-to-day operations across a number of TikTok Shop accounts.
- Maintain accurate product information, pricing, imagery, content, and merchandising.
- Set up and manage Product Detail Pages (PDPs) for new launches, promotions, and seasonal campaigns.
- Coordinate product launches and assortment updates across commerce channels.
Sales Reporting & Business Analysis- Review weekly sales reports and performance dashboards.
- Analyze sales trends, promotional performance, and product performance.
- Monitor KPIs including revenue, conversion rate, average order value (AOV), inventory levels, and sell-through.
- Identify opportunities to improve sales performance and operational efficiency.
Inventory Management & Forecasting- Monitor inventory levels across TikTok Shop channels and warehouses.
- Partner with Supply Chain and Operations teams to maintain healthy inventory levels.
- Assist with demand planning and inventory forecasting based on sales trends, promotions, and product launches.
- Help prevent stockouts and overstocks through proactive inventory management.
Shipping & Supply Chain Coordination- Coordinate with warehouse, fulfillment, and logistics partners to ensure timely order processing and shipment.
- Assist with shipment tracking, delivery issues, and operational troubleshooting.
- Support shipping optimization initiatives to improve customer experience and operational efficiency.
- Partner with internal teams to resolve fulfillment challenges.
Customer Service & Order Support- Manage customer inquiries related to shipments, order status, delivery issues, returns, and replacements.
- Work cross-functionally with customer service and fulfillment teams to resolve escalated issues promptly. Financial & Administrative Support.
- Process and reconcile invoices from vendors, fulfillment partners, and service providers.
- Maintain accurate records and reporting.
Cross-Functional Collaboration- Partner closely with internal teams to execute daily business.
- Support promotional planning and product launches.
- Ensure operational readiness for new brand launches, major sales events, and seasonal campaigns.
RequiredKey Experience and Skills- Bachelor's degree in Business, Marketing, Ecommerce, Supply Chain, or a related field preferred.
- 3-5 years of commerce account management experience.
- Experience managing Product Detail Pages (PDPs) and online merchandising.
- Experience preparing weekly sales reporting and business performance analysis.
- Experience working in a fast-paced environment while successfully managing multiple brands or business priorities.
- A strong understanding of-or genuine curiosity about-TikTok Shop, social commerce, and the evolving creator ecosystem.
- A self-starter mindset who is proactive, takes ownership, works autonomously, and thrives with minimal direction
- Strong inventory management and inventory forecasting experience.
- Working knowledge of ecommerce fulfillment, shipping, and supply chain operations.
- Experience processing invoices and maintaining operational documentation.
- Experience supporting customer service related to ecommerce orders and shipments.
- Strong analytical and problem-solving skills.
- Advanced proficiency in Microsoft Excel (pivot tables, lookups, reporting) and Google Sheets.
- Excellent communication and cross-functional collaboration skills.
Preferred- Beauty, skincare, cosmetics, or personal care industry experience.
- Experience with social commerce platforms, including TikTok Shop.
- Experience working with Affiliate marketing, sampling, and Creator commerce programs.
- Experience with inventory planning and order management systems.
- Experience using ecommerce analytics and reporting tools.
