Fiserv

SOC Analyst - Tier 2

Fiserv • $90K — $158K *
Berkeley Heights, NJ 07922Hybrid
Information Technology
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years of hands-on SOC or incident response experience, preferably with EDR tools like CrowdStrike.
  • Experience as an incident lead or commander, managing containment and stakeholder communications during incidents.
  • Strong communication skills for effective collaboration with teams and executives under pressure.
  • Ability to write clear incident reports for both technical and non-technical audiences.
  • Experience mentoring junior analysts on technical methods and soft skills.
  • Capable of performing under pressure and making sound decisions with limited information.
  • A collaborative mindset with a genuine curiosity about cybersecurity threats.

Responsibilities

  • Act as incident commander to coordinate cross-functional responses during escalated events.
  • Assess and triage alerts, distinguishing between routine events and incidents.
  • Communicate with application managers and executives during high-pressure incidents, adjusting the detail of communication as needed.
  • Write after-action reports and summaries for diverse audiences, from technical teams to executives.
  • Mentor Tier 1 analysts using real incidents as teaching moments, focusing on both soft skills and technical methods.
  • Utilize EDR tools like CrowdStrike to contain network issues and collect information during investigations.
  • Build rapport with incident participants and partner effectively with various teams.

Benefits

  • Regular Monday-Friday schedule, 9:00 a.m.-5:00 p.m., with occasional on-call work.
  • Work located at the Berkeley Heights, NJ or Alpharetta, GA campuses, based on candidate fit.
  • Minimal expected travel for this role.
Full Job Description
Job Title
SOC Analyst - Tier 2

About your role:

This role is a Tier 2 Security Operations Center (SOC) analyst position on Fiserv's Cyber Threat Management team, serving as an escalation point when a routine security event becomes a true incident. This is a regular Monday-Friday, 9:00 a.m.-5:00 p.m. role, with occasional on-call work.

You'll bring hands-on EDR/incident response experience, step in as incident commander to coordinate cross-functional response, communicate clearly with everyone from application teams to executives, and mentor Tier 1 analysts using real incidents as teaching moments.

What you'll do:

  • Act as incident commander when an event is escalated to a true incident, coordinating with application and cybersecurity teams to contain issues such as removing an unauthorized user from a server or isolating malware.


  • Assess and triage incoming alerts, distinguish routine events from incidents, develop hypotheses on how incidents occurred, and provide direction during incident bridges.


  • Communicate diplomatically with application managers, executives, and cross-functional stakeholders during high-pressure incidents, tailoring the level of technical detail to each audience.


  • Write after-action reports and incident summaries for audiences ranging from executives and sales to technical and management teams.


  • Mentor Tier 1 SOC analysts using completed incidents as case studies, covering both soft skills (e.g., calming an application team) and technical methods (e.g., crafting Splunk queries).


  • Use CrowdStrike and comparable EDR platforms to contain network assets, remotely access affected systems, and collect system information during investigations.


  • Participate in occasional on-call coverage, keeping your phone nearby to be engaged first when an incident occurs outside of standard business hours.


  • Build rapport quickly with incident participants and partner effectively with application teams, executives, and other cybersecurity functions.


Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

  • Approximately 5+ years of hands-on SOC or incident response experience, including working with EDR tools - CrowdStrike experience preferred, though comparable tool experience is acceptable.


  • Demonstrated experience serving as an incident lead or commander, including remediation, containment, and stakeholder communication during active incidents.


  • Strong communication skills, with the ability to work diplomatically with other teams, executives, and application managers while taking charge and assigning responsibilities.


  • Ability to write clear after-action reports and summaries tailored to technical and non-technical audiences.


  • Demonstrated ability to mentor or coach junior analysts on both technical methods and soft skills.


  • Ability to perform under pressure, take charge of a situation, and make sound decisions with incomplete information.


  • A collaborative mindset with genuine curiosity about cybersecurity fundamentals, adversaries, threats, and their potential impact on the environment.


  • Willingness to participate in occasional on-call coverage outside of standard business hours.


Experience that would be great to have:

  • Recent or in-progress cybersecurity certifications such as Security+, CISSP, or SANS credentials.


  • Active engagement with the cybersecurity community, signaling curiosity and ongoing learning about current threats.


  • Experience crafting Splunk queries or similar SIEM searches to support investigations and mentoring.


  • Prior experience partnering with a globally distributed SOC or incident response team.


  • Familiarity with additional EDR/XDR, SIEM, or SOAR platforms beyond CrowdStrike.


How you'll work:

  • This role can be on-site in either our Berkeley Heights, NJ or Alpharetta, GA campuses. Both locations will be considered based on candidate fit and experience.


  • This is a regular Monday-Friday, 9:00 a.m.-5:00 p.m. schedule, with occasional on-call work.


Travel:

  • Minimal travel is expected for this role.


Sponsorship:

Certain systems supported by this team have strict eligibility requirements, including likely U.S. citizenship. You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered.

Salary Range
$90,000.00 - $158,400.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

About Fiserv

CashEdge(R) provides infrastructure that global financial institutions rely on to extend their online channels and enhance customer profitability. CashEdge delivers secure Online Money Movement and Advanced Account Aggregation platforms that power specialized retail banking and advisor applications. These proven solutions enable CashEdge's clients to create compelling online offerings that attract customers, generate revenues, and reduce costs. CashEdge serves top-tier financial institutions around the world. Clients and partners include Vanguard, RBC Financial Group, CIBC, Yahoo! Finance, Digital Insight, First Data, TD Canada Trust, NYCE, Laurentian Bank, Financial Fusion and Corillian. CashEdge has offices in New York and Silicon Valley.

Fiserv Careers

Join the Fiserv team today and be part of a dynamic company known for innovation, leadership, and a commitment to the professional growth of its employees. At Fiserv, we offer more than just job opportunities; we provide a platform where skills are honed, leadership is cultivated, and career aspirations are achieved. Work You’ll Do At Fiserv, we are constantly on the lookout for talented individuals eager to thrive in a culture that fosters growth and diversity. Our team is composed of professionals who lead the way in financial services technology. By joining us, you will collaborate with some of the brightest minds in the industry, working together to solve complex challenges and deliver innovative solutions that impact millions of people every day. Explore Our Job Opportunities Whether you're seeking an entry-level position or a more senior role, Fiserv offers a range of career paths in areas such as software development, project management, financial analysis, and client services. Our hiring process is designed to identify and attract individuals who are not only technically proficient but who also embody our values of integrity and responsibility. Internship Programs Kickstart your career with a Fiserv internship. Our internships provide invaluable workplace experience and networking opportunities that often lead to full-time employment. As an intern, you’ll gain hands-on experience while working on meaningful projects that directly contribute to the company’s goals. Benefits and Culture Fiserv is committed to the well-being and continuous development of our employees. We offer competitive benefits including health, dental, and vision insurance, as well as opportunities for professional development through leadership training and diversity programs. Our culture is one of inclusion, where every team member is valued and has the opportunity to contribute to our success. Career Growth and Development We believe in nurturing the potential of our employees through career development initiatives and continuous learning opportunities. At Fiserv, you will find a supportive environment where you can grow your career through on-the-job experiences, mentoring, and formal training. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with Fiserv today and help shape the future of financial services. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Fiserv. Explore, innovate, and grow with Fiserv. Let your career journey begin here, where you can make a real difference in the world of finance.
Learn more about Fiserv
Size
44,000 employees
Market Cap
$63.4 billion
Industry
Information Technology
Net Income
$958 million
Founded
1984
5 Year Trend
+24.1%
Revenue
$14.8 billion
NASDAQ
FISV
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Fiserv

More Information Technology Jobs

Find similar SOC Analyst - Tier 2 jobs:

NationwideBerkeley Heights, NJ