We're looking for a
SmartCare Advisor to act as a strategic post-go-live partner for clients using
UKG Pro Workforce Management (WFM). This role focuses on system optimization, client advisory, and ongoing support-bridging technical configuration with real business outcomes.
You'll work closely with clients to maintain, enhance, and troubleshoot their
UKG Pro WFM environment, while proactively identifying opportunities for improvement across
timekeeping, scheduling, accruals, attendance, and workforce management processes.
This is a client-facing, consultative role suited for someone who knows
UKG Pro WFM inside out and can confidently translate system capabilities into business value.
Key ResponsibilitiesClient Partnership & Advisory- Serve as the primary post-implementation partner for assigned clients
- Lead regular client touchpoints to review system performance, gaps, and optimization opportunities
- Build strong client relationships and drive overall customer satisfaction
- Facilitate consultative discussions on workforce management best practices and system utilization
System Optimization & Configuration- Perform configuration updates and enhancements within UKG Pro WFM
- Analyze system performance and recommend improvements
- Support configuration and optimization of Timekeeping, Scheduling, Accruals, Attendance, Activities, and related WFM modules
- Apply testing methodologies for system updates, enhancements, and M&A activities
Issue Resolution & Support- Manage and triage client inquiries, ensuring timely resolution or escalation
- Troubleshoot system-related issues and provide clear, actionable solutions
- Maintain a proactive approach to identifying and resolving risks
Delivery & Execution- Meet timelines aligned with key deliverables and client expectations
- Create documentation, templates, and client-facing materials
- Support knowledge transfer for both internal teams and clients
Collaboration & Internal Contribution- Act as a Subject Matter Expert (SME) for UKG Pro WFM
- Contribute to internal process improvements and team knowledge sharing
- Participate in team trainings and lead at least one session annually
- Support a collaborative, high-performance team environment
Required Qualifications- 3+ years of hands-on experience with UKG Pro Workforce Management (WFM)
- Experience in consulting, implementation, configuration, or support roles
- Minimum of 5-10 full-cycle implementations or equivalent system exposure
- Strong knowledge of:
- Timekeeping and attendance
- Scheduling
- Accruals and leave management
- Workforce management processes
- System testing methodologies
- Proven ability to manage multiple clients or priorities in a fast-paced environment
- Strong analytical and problem-solving skills
- Excellent communication skills (client-facing is a must)
Certifications- UKG Pro WFM Certification (required)
Preferred Qualifications (Nice-to-Have)Experience with:
- Advanced Scheduling
- Activities, Analytics, or Reporting
- Workforce Integrations
- Exposure to US or Canadian workforce management environments (either is fine, both not required)
Ideal Candidate ProfileYou're not just clicking around
UKG Pro WFM-you actually understand how workforce management processes should work and how to make the system support them. You're comfortable talking to clients, solving messy real-world problems, and making systems better over time.
Benefits:Align HCM provides professional development, ongoing training, and benefits to our outstanding remote team:
- Base Salary plus Incentive Pay
- Medical, Dental, Vision
- Life Insurance & Disability Coverages
- Health Savings Account
- 401k Match Program
- Unlimited Vacation Time
Schedule:This position follows US Eastern Time business hours, Monday through Friday.
Location:Remote (US, Canada, Philippines)
