Role description

Job Title: Slack Developer (Insurance Distribution)
Job Location: Greensboro, NC
Experience: 8 to 11 years overall experience

Role Summary
Architect and govern Slack as a secure integrated collaboration platform to enable real-time engagement across agents brokers underwriting and operations driving faster policy lifecycle and distribution efficiency

Technical Skills
• Slack Enterprise Grid architecture workspace design channel taxonomy governance
• Identity Access Management SSO SCIM OAuth Azure ADOkta
• API integration expertise REST webhooks Slack APIs bots Workflow Builder
• Event-driven architecture case notifications underwriting updates
• Integration with enterprise platforms
• CRM Salesforce Policy Admin Systems Illustration tools
• Security compliance controls data retention eDiscovery audit trails
• Cloud integration exposure AWS Lambda API Gateway Event Bridge preferred
• Business Requirements Insurance Distribution
• Design collaboration aligned to distribution lifecycle
• Lead Case Intake Underwriting Issuance Servicing
• Enable secure external collaboration with agents brokers and partners Slack Connect
• Support realtime case tracking underwriting queries and escalation workflows
• Drive workflow automation to reduce manual coordination across sales ops
• Deliver measurable outcomes
• 15 to 25 cycle time reduction
• 20 to 30 faster query resolution
• Improved agent productivity

Communication Leadership Skills
• Strong stakeholder management across sales underwriting operations and IT
• Ability to translate business workflows into collaboration architecture
• Executive-level communication and reporting KPIs adoption metrics
• Change management adoption enablement training playbooks
• Cross functional collaboration with security compliance and platform teams
• 3 to 5 years in Slack Enterprise Grid preferred
• Prior experience in insurance distribution or financial services