Job DescriptionWe are seeking an experienced and results-driven
Senior Security Manager (SSL) to lead our security operations in the
Manhattan, NY area. This critical leadership role ensures operational excellence, contract compliance, and strong team performance, while also supporting strategic growth and client satisfaction.
Compensation and BenefitsSalary: $110,000-$114,000 annually
Benefits:- Medical, dental, vision, and life insurance
- 10 accrued vacation days, 4 floating holidays, and 6 sick days
- 401(k)
Essential Duties and ResponsibilitiesStrategic Vision and Business Operation Goals- Develop and achieve weekly, monthly, and quarterly operational goals.
- Provide regular updates to senior leadership using tools like Salesforce and metrics reports.
- Collaborate with functional departments to meet business objectives.
- Participate in company and client initiatives, committees, and task forces.
Performance Management- Recruit, hire, and retain top operations professionals.
- Set and monitor performance goals for security teams.
- Ensure timely completion of performance reviews, development plans, and improvement processes for employees.
Training & Development- Identify and address performance gaps within teams.
- Ensure completion of all required training and encourage professional development.
- Conduct regular meetings to review goals, share best practices, and celebrate achievements.
Customer Service- Deliver 100% customer satisfaction through frequent client engagement.
- Resolve customer service-related issues promptly and effectively.
- Stay informed about market trends, industry developments, and competitor activity to guide customer strategies.
Other Responsibilities- Manage daily staffing and administrative functions for assigned locations.
- Conduct quality assurance inspections and monitor Security Officer performance.
- Serve as a liaison between Securitas and client representatives.
- Oversee the training and operations of Field Supervisors and Security Officers.
- Ensure compliance with company policies, post orders, and contract requirements.
Qualifications- Bachelor's degree in Criminal Justice, Business Administration, or related field is required.
- 4-6 years of professional experience.
- 4-6 years of law enforcement and/or military experience is required.
- Experience in security operations or scheduling is a plus.
- Current driver's license with a clean driving record.
- Strong knowledge of contract security services, compliance requirements, and industry best practices.
- Proven ability to lead, mentor, and motivate teams in a fast-paced environment.
- Excellent communication, organizational, and interpersonal skills.
- Proficiency in analyzing financial data and managing budgets.
- Ability to build and maintain positive client relationships.
- Flexibility to travel within the Westborough area as needed.
- Strong customer service orientation with effective problem-solving skills.
- Proficiency in Microsoft Office, Salesforce, HRIS platforms, and SmartSheet.
- Excellent verbal and written communication skills.
- Demonstrated ability to hire, develop, motivate, and retain staff.
- Availability to respond to emergencies outside normal working hours.
