M&T Bank Corporation

Site Reliability Engineer (SRE) - NICE Actimize Fraud Platforms

M&T Bank Corporation • $116K — $194K *
Finance & Insurance
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Minimum 8 years of combined education/work experience in systems design and management.
  • Experience supporting NICE Actimize product family and integrations.
  • Proficiency in mainframe operations and running DBA/SQL queries.
  • Strong background in observability platforms like Dynatrace and OpenTelemetry.
  • Hands-on experience with CI/CD pipelines and deployment automation.
  • Expertise in Infrastructure as Code (IaC) using Terraform.
  • Familiarity with Microsoft Azure and large-scale infrastructure migrations.
  • Understanding of Site Reliability Engineering (SRE) and operational excellence.

Responsibilities

  • Provide production support for NICE Actimize applications, ensuring high availability.
  • Lead incident management and root cause analysis efforts.
  • Develop observability solutions using advanced monitoring and logging tools.
  • Build and maintain CI/CD pipelines for automated deployments.
  • Drive automation initiatives to enhance operational efficiency.
  • Implement Infrastructure as Code to standardize environment processes.
  • Support release engineering and post-deployment monitoring activities.
  • Collaborate with development teams to enhance application performance and reliability.

Benefits

  • Flexible work schedule with one day remote per week.
  • Opportunity to work at the Seneca One location in Buffalo, NY.
  • Mentorship and technical leadership opportunities across teams.
  • Involvement in cutting-edge projects including AIQ platform integration.
  • Commitment to fair and market-informed compensation.
Full Job Description
This role is four days onsite at our Seneca One Buffalo, NY location, with the flexibility to work from home one day per week

Position Summary
Responsible for the reliability, availability, performance, and operational excellence of critical NICE Actimize Fraud and Financial Crime platforms. Leads production support, release engineering, observability, automation, and cloud transformation initiatives. Partners with application, infrastructure, and business teams to improve platform resiliency, streamline software delivery, eliminate manual operational tasks, and support strategic initiatives including AIQ adoption and data center/Cloud migration programs.

Key Responsibilities:
  • Provide production support for NICE Actimize Fraud, AML, and Financial Crime applications, ensuring high availability and system stability.
  • Lead incident management, root cause analysis (RCA), problem management, and service restoration activities.
  • Develop and maintain observability solutions using Dynatrace, OpenTelemetry (OTel), logging, tracing, dashboards, and automated alerting.
  • Build and support CI/CD pipelines to enable reliable, repeatable, and automated application deployments.
  • Drive automation initiatives to eliminate manual, repetitive operational tasks and improve operational efficiency.
  • Implement Infrastructure as Code (IaC) using Terraform and automation tooling to standardize environment provisioning and deployment processes.
  • Support release engineering activities, deployment governance, release validation, and post-deployment monitoring.
  • Partner with development teams to improve application reliability, performance, scalability, and operational readiness.
  • Design and implement automated regression, smoke, and release validation testing.
  • Support Microsoft Azure environments and cloud-native operational tooling.
  • Lead and support AIQ platform onboarding, integration, monitoring, and operational support initiatives.
  • Participate in and support Colo migration and Azure migration activities, including infrastructure readiness, deployment automation, application validation, production cutovers, and post-migration stability.
  • Define and monitor SLIs, SLOs, and operational metrics to improve service reliability and customer experience.
  • Create and maintain operational runbooks, support procedures, and technical documentation.

Education and Experience Required:
  • Combined minimum of 8 years' higher education and/or work experience in systems design, management and/or architecture
  • NICE Actimize product family support experience and integrations.
  • Required skills include mainframe experience and proficiency in running DBA/SQL queries to validate transaction health and integrity.
  • Strong experience with Dynatrace, OpenTelemetry, monitoring, logging, alerting, and observability platforms.
  • Hands-on experience with CI/CD pipelines, release engineering, and deployment automation.
  • Terraform and Infrastructure as Code (IaC) expertise.
  • Experience automating operational workflows and eliminating manual support processes.
  • Strong knowledge of incident management, problem management, and production support practices.
  • Experience with Microsoft Azure and cloud operations.
  • Familiarity with AIQ platform support and large-scale infrastructure migration initiatives.
  • Understanding of SRE principles, reliability engineering, and operational excellence.
  • Required skills include mainframe experience and proficiency in running DBA/SQL queries to validate transaction health and integrity.
  • Proven expertise in Production Support, Site Reliability Engineering (SRE), Incident Management, Release Engineering, and Operational Excellence.
  • Strong experience managing large-scale production environments, ensuring high availability, resiliency, performance, and service reliability.
  • Hands-on experience with NICE Actimize, Fraud Prevention, Financial Crimes platforms, CIAM, Ping Identity, MFA solutions, and customer authentication systems.
  • Expertise in observability, monitoring, alerting, dashboarding, incident response, root cause analysis (RCA), and operational readiness

Candidate Responsibilities
  • No direct people management responsibilities.
  • Provides technical lead, mentorship, and guidance across engineering, support, and project teams.

Education and Experience Preferred:
  • 10+ years of engineering experience supporting mission-critical banking applications across Fraud, AML, AIQ, CIAM and Financial Crimes platforms


M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $116,400.00 - $194,000.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location
Buffalo, New York, United States of America

About M&T Bank Corporation

M&T Bank is a financial holding company headquartered in Buffalo, New York. M&T's principal banking subsidiary, M&T Bank, operates banking offices in New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia, and the District of Columbia. Trust-related services are provided by M&T's Wilmington Trust-affiliated companies and by M&T Bank. M&T Bank traces its origins to the founding of Manufacturers and Traders Bank in Buffalo, New York. As a result of mergers, acquisitions, and name changes, M&T Bank Corporation's principal bank is now known as Manufacturers and Traders Trust Company or M&T Bank. M&T Bank reorganized under a bank holding company in 1969 called First Empire State Corporation. The name was changed in 1998 to M&T Bank Corporation, whose common stock is listed on the New York Stock Exchange and trades under the symbol "MTB."

M&T Bank Corporation Careers

Join the vibrant team at M&T Bank Corporation, a leading financial institution where innovation meets tradition, offering a plethora of job opportunities across various sectors. As one of the most respected banks in the nation, M&T Bank Corporation is the perfect place to jumpstart or advance your career in the financial services industry.

Work You’ll Do

At M&T Bank Corporation, you will be part of a culture that cherishes diversity, leadership, and professional growth. Engage in work that makes a real difference in the community while fostering your career development through comprehensive training programs and diverse learning opportunities.

Innovate and Lead

Embrace the chance to work on projects that integrate cutting-edge financial technologies with robust, traditional banking practices. M&T Bank Corporation is at the forefront of the financial industry, offering innovative solutions that redefine banking standards. Our leadership in the market is driven by a commitment to excellence and continuous improvement.

Career Growth and Opportunities

Whether you are looking for an entry-level position or a more senior role, M&T Bank Corporation provides a dynamic pathway for career advancement. With a variety of job opportunities ranging from internships to full-time positions, you can find the perfect match for your skills and ambitions. Our team is dedicated to helping you navigate your career path with tailored development plans and leadership training.

Join Our Team

Explore job opportunities and join a team that values hard work, creativity, and strategic thinking. M&T Bank Corporation is hiring professionals who are passionate about finance and eager to contribute to a team-oriented environment. Enhance your skills through hands-on experience and ongoing professional development.

Networking and Professional Development

At M&T Bank Corporation, networking and professional development are part of our DNA. Connect with industry leaders, participate in high-impact networking events, and take advantage of our mentorship programs. Our employees benefit from a supportive network that boosts their career trajectories and fosters meaningful professional relationships.

Benefits and Culture

Enjoy a comprehensive benefits package that supports both your professional and personal life. M&T Bank Corporation offers competitive salaries, health benefits, and retirement plans designed to ensure the well-being of our team members and their families. Experience a supportive and inclusive culture where every employee is valued and given the opportunity to thrive.

How to Apply

Ready to take the next step in your career? Visit the M&T Bank Corporation Careers page to browse current openings, submit your resume, and prepare for your interview. We are excited to see how your skills and ideas can contribute to our continued growth and success.

Stay Connected

Keep up to date with the latest from M&T Bank Corporation by following our careers blog. Gain insights from our experts and stay informed about new job openings and upcoming networking events. Join M&T Bank Corporation today and be part of a team that is dedicated to growth, innovation, and leadership in the banking industry. Your future starts here!
Learn more about M&T Bank Corporation
Size
17,115 employees
Market Cap
$25.2 billion
Industry
Net Income
$1.3 billion
Founded
1868
5 Year Trend
+0.2%
NASDAQ

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