Royal Bank of Canada

Site Reliability Engineer

Royal Bank of Canada$95K — $115K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in Site Reliability Engineering or similar roles
  • Expert knowledge of Unix/Linux systems and log analysis
  • Proficient in SQL and .NET application troubleshooting
  • Strong understanding of file transfer protocols: SFTP, Connect Direct, AS2, FTP
  • Experience managing production incidents using ITIL framework
  • Familiarity with monitoring tools such as AppDynamics, Logic Monitor, Splunk
  • Proficient in ServiceNow, Jira, and Confluence for workflow management

Responsibilities

  • Track and manage system vulnerabilities, coordinating remediation
  • Monitor and manage SSL/TLS certificates and PGP encryption keys
  • Provide technical support for secure file transfer protocols
  • Guide clients through onboarding processes and validate configurations
  • Respond to and resolve P1/P2 incidents following ITIL best practices
  • Analyze logs to diagnose issues and implement solutions
  • Maintain comprehensive technical documentation and knowledge articles

Benefits

  • Comprehensive Total Rewards Program with bonuses and flexible benefits
  • Support for personal and professional development from leadership
  • Dynamic, collaborative, and high-performing work environment
  • World-class training program in financial services for skill enhancement
  • Challenging work opportunities with significant impact
  • Progressive accountability growth opportunities
  • Chance to build strong relationships with clients and stakeholders
Full Job Description
Job Description

What is the Opportunity?

We are seeking an experienced Site Reliability Engineer to join our team as a Level 2/3 support professional. You will manage vulnerability tracking and certificate lifecycle, support secure file transfer protocols, and assist with client onboarding. This role is critical to maintaining the security, availability, and reliability of our mission-critical systems.

What Will You Do?
  • Vulnerability & Security Management: Track, manage, and coordinate remediation of system vulnerabilities; conduct root cause analysis and ensure timely resolution
  • Certificate Lifecycle Management: Monitor, renew, and manage SSL/TLS certificates and PGP encryption keys across production environments
  • File Transfer Protocol Support: Provide technical expertise and troubleshooting for SFTP, Connect Direct, AS2, and FTP protocols; ensure secure and compliant data transmission
  • Client Onboarding: Guide clients through setup processes, validate configurations, and provide technical documentation and training
  • Production Incident Management: Respond to and resolve P1/P2 incidents following ITIL best practices; manage incident, problem, and change requests in ServiceNow/Jira
  • Log Analysis & Troubleshooting: Analyze system and application logs (Unix/Linux environments) to diagnose issues and implement solutions
  • Stakeholder Communication: Provide clear, timely updates to business stakeholders and clients; escalate issues appropriately
  • Documentation: Maintain comprehensive technical documentation and knowledge base articles in Confluence and SharePoint
  • Testing & Validation: Support functional and integration testing for releases and changes
  • Monitoring & Alerting: Configure and monitor systems using AppDynamics, Logic Monitor, and Splunk; respond to alerts and SLA breaches
  • Excellent root cause analysis and problem-solving skills
  • Strong stakeholder and client-facing communication abilities
  • Detail-oriented with ability to multi-task in SLA-driven environments


What do you need to succeed?

Must-have
  • Experience with monitoring tools: AppDynamics, Logic Monitor, Splunk
  • SQL and .NET application troubleshooting knowledge (or equivalent)
  • Strong working knowledge of Unix/Linux systems and log analysis
  • Experience with Level 2/3 IT applications and production support experience
  • Expert understanding of file transfer protocols: SFTP, Connect Direct, AS2, and FTP
  • Solid knowledge of PGP encryption and certificate management
  • Experience with ITIL-based incident, problem, and change management processes
  • Proficiency with ServiceNow, Jira, and Confluence


Nice to Have:
  • ITIL Foundation certification
  • Experience with high-availability and mission-critical systems
  • Knowledge of financial services platforms and operations (preferred)


What's in it for you?

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities
  • Opportunities to build close relationships with clients and stakeholders


#LI-POST

#TECHPJ

Job Skills
Active Learning, Application Integrations, Detail-Oriented, Group Problem Solving, Programming Languages, Software Development Life Cycle (SDLC)

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-17

Application Deadline:

2026-08-20
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

About Royal Bank of Canada

Royal Bank of Canada Careers

Join the dynamic team at Royal Bank of Canada (RBC), a global leader in financial services and a company committed to excellence and innovation. At RBC, we offer a wide range of job opportunities that empower professionals to shape their career paths with leadership, diversity training, and continuous growth.

Work You’ll Do

At Royal Bank of Canada, we are not just hiring; we are building a culture of innovation and leadership. Our team members are at the forefront of the financial industry, driving transformation and delivering targeted solutions that meet the evolving needs of our clients and communities.

Explore Job Opportunities and Employment at RBC

Whether you are starting your career or looking to take it to the next level, RBC offers positions that challenge your skills and fuel your ambition. From entry-level positions to leadership roles, our job opportunities span across various functions and regions. Join us and be part of a team that values professional growth and diversity.

Internship and Professional Development

Kickstart your career with an internship at Royal Bank of Canada. Our internships provide invaluable hands-on experience, networking opportunities, and insights into the financial services industry. Interns at RBC gain the skills necessary to excel and are often considered for full-time positions within the company.

Benefits and Culture

At RBC, we prioritize the well-being and satisfaction of our employees. Our benefits package is designed to support our team members at every stage of their life and career. RBC’s culture is built on a foundation of respect, integrity, and responsibility, fostering an environment where everyone can thrive.

Career Growth and Innovation

We believe in nurturing the potential of our employees through continuous learning and career development programs. At RBC, you will find endless opportunities to grow professionally through on-the-job experiences, formal training programs, and leadership development initiatives. Our commitment to innovation means we are constantly seeking out new ideas and perspectives, making RBC a perfect place for those who aim to lead and innovate.

Diversity and Inclusion

Diversity is our strength. At Royal Bank of Canada, we are committed to building an inclusive workplace where every employee feels valued and respected. Our diversity training programs are designed to educate and inspire, creating a more inclusive and equitable workplace.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with RBC today and be part of a world-class team known for its commitment to client service, community involvement, and innovation.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities awaiting you at RBC. Explore the possibilities with Royal Bank of Canada, where your future is filled with potential and the path to success is paved with countless opportunities for professional and personal growth. Join us and shape not just your career but the future of the financial industry.
Learn more about Royal Bank of Canada
Size
86,007 employees
Market Cap
$130.3 billion
Industry
5 Year Trend
+8.7%
NASDAQ

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