Bank of America Corporation

Site Reliability Engineer Lead

Bank of America Corporation$120K — $150K *
Finance & Insurance
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years in infrastructure and hosting environments
  • 5+ years in network data flow and load balancing
  • 8+ years of deep expertise in IBM products (including B2Bi and Sterling Integrator)
  • Experience with Bank of America proprietary platforms and controls
  • Excellent oral and written communication skills

Responsibilities

  • Collaborates with Development and Infrastructure teams to implement monitoring capabilities as per SRE designs
  • Develops and maintains reliability scripts and tools for operational needs
  • Partners to implement code changes using common reliability libraries and tools
  • Participates in architecture community of practice meetings
  • Identifies vulnerabilities and proposes solutions for reliability improvements
  • Engages in major incident triage and root cause analysis
  • Coordinates activities across enterprise-wide teams including Application Development and Technology Services

Benefits

  • Access to professional development resources
  • Opportunities for teamwork across diverse teams
  • Participation in an architecture community of practice
  • Engagement in strategic technical direction initiatives
  • Supportive environment for advancing solution delivery practices
Full Job Description
Job Description:

This job is responsible for partnering with engineering and technology teams to implement measures prescribed by the Site Reliability Engineer teams it leads. Key responsibilities include ensuring appropriate instrumentation, tooling, ticketing, alerting and on call routines are in place for key services, demonstrating technical expertise within domains, and decomposing objectives into work units. Job expectations include advancing efficient solution delivery practices and promoting exceptional design, engineering, and organizational practices.

Overview:
  • Supports multiple systems through maintenance, modification and problem resolution to support ongoing delivery of services
  • Manages multiple tasks and funded projects for DTS simultaneously
  • Coordinates resources across various applications, operations or projects
  • May provide expertise in determining the strategic technical direction and system architecture for initiatives
  • Provides input on policy issues


Responsibilities:
  • Collaborates with Development and Infrastructure teams to understand technical solutions and implement monitoring capabilities outlined in the application and system monitoring designs put forward by the Senior Site Reliability Engineer (SRE)
  • Develops and maintains reliability scripts, tools and libraries and leverages them for common instrumentation, automation, and operational needs, and when mentoring SRE resources on reliability practices and established tools/capabilities
  • Partners to implement code changes to make use of common reliability libraries and tools and helps Application Production Services and Application Development teammates understand how to use them
  • Participates regularly in architecture community of practice meetings and communication via other channels
  • Identifies vulnerabilities and opportunities for reliability improvement, such as investigating low level error rates and 'noise' in monitoring, and defines solutions to reduce manual support effort and/or improve system reliability
  • Engages as a subject matter expert in major incident triage efforts and failure scenario modelling and diagnosis with Problem Manager root causes for major incident/problem management investigations
  • Manages multiple tasks to fulfill internal and external data channels within established SLA
  • Possesses extensive technical or functional knowledge that enables resolution of complex technical issues
  • Coordinates activities across numerous partnering organizations including enterprise wide fulfillment teams, Business Technology Groups, Application Development, architecture teams, Release Management, Technology & Infrastructure Services
  • Is aware of and devises means to apply best practices and risk mitigation in area of expertise


Required Qualifications:
  • 10+ years in infrastructure and hosting environments
  • 5+ years in network data flow and load balancing
  • 8+ years of deep expertise in IBM products (including B2Bi and Sterling Integrator)
  • Experience with Bank of America proprietary platforms and controls
  • Experience multitasking and closing incident tickets in a timely manor
  • Excellent oral and written communication skills
  • Can interact and provide support to our internal and external customers effectively
  • Exhibit strong teamwork skills among team members and business partners
  • Demonstrates a strong sense of urgency and takes ownership to accomplish tasks, solve problems and produce results in a timely and accurate manner
  • Network Concepts (Firewall, Proxy, Load Balancing)


Desired Qualifications:
  • Knowledge of Monitoring Tools such as Splunk


Skills:
  • Automation
  • Collaboration
  • Influence
  • Production Support
  • Result Orientation
  • Analytical Thinking
  • Application Development
  • Architecture
  • Solution Design
  • Stakeholder Management
  • Adaptability
  • DevOps Practices
  • Project Management
  • Risk Management
  • Solution Delivery Process


Shift:
1st shift (United States of America)

Hours Per Week:
40

About Bank of America Corporation

Bank of America Merrill Lynch is the corporate and investment banking division of Bank of America. It provides services in mergers and acquisitions, equity and debt capital markets, lending, trading, risk management, research, and liquidity and payments management. It was formed through the combination of the corporate and investment banking activities of Bank of America and Merrill Lynch following the acquisition of the latter by the former in January 2009. Bank of America completed the acquisition of Merrill Lynch & Co on 1 January 2009. Bank of America began rebranding all of its corporate and investment banking activities under the Bank of America Merrill Lynch name in September 2009. In April 2010, Bank of America Merrill Lynch appointed Christian Meissner as head of investment banking for Europe, Middle East and Africa. In April 2011, Bank of America Merrill Lynch integrated its corporate and investment banking operations into a single division. In October 2013, Bank of America Merrill Lynch was recognised as the Most Innovative Investment Bank of the Year in The Banker's Investment Banking Awards.

Bank of America Corporation Careers

Join the dynamic team at Bank of America Corporation, a premier global financial institution where innovation, leadership, and growth go hand in hand. As one of the largest banks in the world, we offer unparalleled job opportunities and a culture that values diversity, inclusion, and professional growth. Work You’ll Do At Bank of America Corporation, you’ll be part of a team that’s dedicated to making a real difference. Whether you’re helping families buy their first home, advising businesses on expansion, or developing cutting-edge financial technologies, your work will have an impact. Our commitment to leadership in the financial industry has never been stronger, and we need passionate, skilled professionals to lead our journey. Explore a World of Opportunities From entry-level positions to leadership roles, Bank of America Corporation offers a variety of career paths in areas such as investment banking, technology, marketing, and risk management. Our job opportunities span the globe, providing the chance to work alongside the best in the industry and develop skills that will propel your career forward. Internship Programs Kickstart your career with Bank of America Corporation’s internship programs. These opportunities provide hands-on experience and a chance to engage in meaningful work that complements your academic studies. Interns gain invaluable networking opportunities, receive mentorship from seasoned professionals, and learn about the culture and operations of a global financial leader. Benefits and Growth Bank of America Corporation is committed to the well-being and continuous professional development of our team members. We offer a competitive benefits package that supports the health, financial stability, and work-life balance of our employees. Our training programs and development initiatives ensure that every team member has the opportunity to grow and advance within the company. Inclusive Culture We believe our strength lies in our diversity. Bank of America Corporation fosters an inclusive environment where all employees can thrive. Through diversity training and a commitment to equal opportunities, we cultivate leadership and innovation that reflect the wide-ranging communities we serve. Join Our Team Are you ready to advance your career at a company that’s at the forefront of the financial industry? Explore the positions available at Bank of America Corporation and find where your skills and interests align with our needs. We are continuously hiring and looking for individuals who are curious, creative, and eager to drive change. Stay Connected Keep up to date with the latest from Bank of America Corporation Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that match your career interests and get insider tips that can help you during your application and interview process. Bank of America Corporation is not just a company—it’s a place where you can shape your future and the future of finance. Join us and be part of a team that’s redefining what a bank can be.
Learn more about Bank of America Corporation
Size
208,000 employees
Market Cap
$260.3 billion
Industry
Net Income
$17.8 billion
Founded
1998
5 Year Trend
-1.4%
NASDAQ

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