TRIGO Global Quality Solutions has several immediate openings for a Site Manager position to support the Metro Detroit area. Overall Purpose of a Site ManagerEnsure client overall satisfaction by addressing their needs quickly and effectively
Optimize site performance and efficiency
Organize & coordinate teams at site level to fulfill jobs/work orders, manage the site teams and ensure good social climate on the site/sites
Prepare sites and teams for Technical resource requirements
Support and contribute to the company Quality Policies & QMS
Responsible for managing performance to meet all customer required KPIs
May Report toEither GM/Director of Operations/Regional Manager
Responsibilities of a Site ManagerClient relationship & Business development- Be the face of TRIGO on the site(s), guaranteeing client satisfaction and building solid relationships, (incl. support to claim management)
- Ensure clear and transparent communication to the client
- Develop business with existing clients on farming, and upselling (support provided by Sales for the quotation preparation and/or negotiation)
- Provide the sales teams with site information on new client opportunities and insight for the quotations
- Monitor competition (services, prices, etc.) at the site level
- Develop and maintain positive relationship with all 3rd party supplier representatives
Operations- Estimate job/mission costs as accurately as possible
- Manage space allocation and maintain physical facility as required
- Monitor the regions financials to ensure progress toward set organizational goals
- Monitor regions contracts/missions for proper documentation/information
- Provide quality inspection and auditing results with suggestions and council from the customer quality manager using measuring tools and record of data
- Provide all required information for contracts, traceability and instructions are well documented, on time, with up-to-date information
- Ensure all operational management tools, and monitoring tools are up-to-date, with accurate information
- Ensure compliance with established KPI's
- Implement continuous improvement to optimize services provided and site efficiency
- Demonstrates commitment to reduce the risk of workplace accidents
- Comply with local, customer and company Health & Safety legislation, laws, and policies
- Mitigate nonconformance risk at site
Organization & management- Ensure staff availability and qualifications to perform the jobs
- Develop, retain, and manage teams
- Partner with recruiting to maintain proper levels of staff, considering turnover and new business
- Motivate employees to perform job tasks that meet or exceed the customer and company expectations
- Partner with Human Resources for counseling's and disciplinary actions at site
Technical - Analyze technical requirements for customers jobs (existing or upcoming)
- Identify technical resources when needed to anticipate and fully address client needs
- Support development of technical expertise at the site level
- Ability to read blueprints, automated measuring equipment, and factory flow as required
Other- Any other duties as assigned
Knowledge, skills, abilitiesHard skills- Full proficiency in local language
- Proficiency in English
- Computer skills - Microsoft Office (basic Microsoft Excel and PowerPoint proficiency) and Outlook
- Work Instruction Writing
- Communication (written and verbal to customers and employees), organizational, interpersonal, and time management skills
- Attention to detail and job diligence
- Proven ability to manage projects to successful completion
- Other Industry specific software experience preferred, but not required
- Ability to travel as required (up to approx. 50%)
Values & attitudesGlobal team spirit
- Team player
- Caring for people
- Open-minded
Excellence
- Reactive
- Resilient to pressure
- Rigorous
Customer focus
- Client oriented
- Reliable & trustworthy
- Flexible
Initiative
- Autonomous
- Innovative
- Daring
Work experienceOverall recommendations
- 4+ years of work experience in automotive and/or manufacturing
- Operational/Quality background with overview capabilities
- Management responsibilities (operational and staff management)
- Exposed to client relationships
- ISO and relevant quality experience required
Education backgroundOverall recommendations
- Bachelor's degree in Business Management or related field preferred or equivalent work experience
