About the Role
Guardteck Security is seeking an experienced Security Site Manager to lead security operations at a major luxury retail shopping centre in Vancouver, BC.
As Security Site Manager, you'll be responsible for leading the security team, overseeing complex site operations, and acting as the key decision-maker during incidents, investigations, and emergencies.
This role is best suited to an experienced security leader with strong people-leadership experience and a background in luxury retail, hospitality, or another premium customer-facing environment. A successful candidate will understand that this isn't a desk job and be prepared to remain visible on-site, coach their team, build relationships, and ensure the site operates in accordance with Guardteck's standards.
Required Experience
- Minimum 2-3 years of experience in a security leadership role
- Current OFA Level 2 and AST certification
- Demonstrated experience and understanding of incident reporting, investigations, and emergency response management
- Experience working with CCTV, access control, intrusion systems, and integrated security systems
- Experience leading large-scale security teams in a complex, customer-facing environment
- Strong computer skills, including competency in Microsoft Office Suite
- Experience in luxury retail, shopping centre security, hospitality, or another premium, high-profile service environment
Key Responsibilities
Operational Leadership:
- Oversee day-to-day security operations for the site, ensuring staff follow Guardteck standards, site procedures, and client expectations
- Review dispatch logs, incident reports, and operational documentation for accuracy and timely distribution; monitor compliance with contract requirements, KPIs, and post orders
- Partner with the Account Manager on site performance reviews, operational priorities, and monthly scorecards
- Act as a key responder during after-hours emergencies, major incidents, and investigations involving guests, retailers, or property concerns.
- Ensure CCTV, access control, and integrated security systems are used effectively to support incident response and site safety and identify gaps for improvement.
Team Leadership and Development:
- Lead, coach, and develop the site security leadership team, setting clear expectations for professionalism, accountability, and performance.
- Conduct regular site visits, check-ins, and performance reviews to keep staff engaged, proactive, and aligned with service standards.
- Facilitate regular leadership meetings, ensuring action items are tracked and followed through.
- Support emergency preparedness through tabletop exercises and scenario-based training, and foster a team culture of ownership and operational readiness.
Client and Stakeholder Management:
- Build and maintain strong relationships with property management, retailers, contractors, and other site stakeholders, representing Guardteck professionally in all interactions.
- Meet regularly with Property Management and the Account Manager to review site performance and conduct walkthroughs, responding to client requests in a timely, solutions-focused manner.
- Support risk assessments and maintain emergency response plans, ensuring staff understand their roles.
Compensation
Our compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance.
The typical hiring range for this position is $90,000 to $100,000 annually. The base pay offered may vary depending on job-related knowledge, skills, experience, market location, and internal equity.
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If this opportunity excites you and you think you'd be a great fit, we'd love to hear from you.
Ready to be awesome? Apply today and help us build something special.
