About the TeamThe Data Center Operation team supports the company's fast growth by deploying and operating hyperscale datacenters. The team takes full onsite responsibility for each site and manages the end to end lifecycle of hardware fleet, providing various infrastructure solutions and services ensuring that they are scalable and are reliable.
About the RoleLead and scale an operations team of 10+ technicians and specialists across multiple datacenter facilities within a campus or region. Drive operational strategy, team development, and execution excellence while managing the end-to-end lifecycle of datacenter infrastructure, ensuring 24x7x365 operations meet or exceed SLA commitments
We are hiring site managers who will onboard and train out of our Buffalo site before being assigned to a future site across the US.
Key Responsibilities
- Hire, develop, and manage cross-functional operations teams including Facility Managers, Operations Technicians, and Logistics Specialists across multiple sites; build organizational capability through performance management, coaching, mentoring, and career development
- Establish appropriate staffing levels and organizational structure to meet current and future business demands through headcount forecasting, resource allocation, and succession planning
- Own 24x7 operational accountability ensuring uptime, reliability, security, and availability meet or exceed SLAs; oversee incident and change management processes and act as escalation point for critical incidents
- Ensure effective management of ticket queues, work prioritization, shift scheduling, and on-call rotations across facility, operations, and logistics teams
- Drive operational KPIs and metrics including uptime, MTTR, MTBF, inventory accuracy, capacity utilization, and cost efficiency; lead post-incident reviews with root cause analysis and implement corrective actions
- Collaborate cross-functionally with Engineering, Program Management, Supply Chain, Construction, and Product teams to align priorities and deliver business objectives
- Champion process improvements, automation initiatives, safety programs, and environmental sustainability; lead change management and implement new processes, technologies, and operational models at scale
Basic Qualifications
- Bachelor's degree in Engineering, Business, or Operations Management (or equivalent experience)
- 5+ years in datacenter operations, mission-critical facilities, or IT infrastructure with 2+ years managing teams of 10+ employees
- Proven track record managing 24x7 operations with demonstrated success meeting or exceeding availability and reliability SLAs
- Deep understanding of datacenter infrastructure including power distribution, cooling systems, server hardware, networking, and facility management
Preferred Qualifications
- 8+ years in datacenter operations with 4+ years managing large teams (10+ employees);
- Experience at hyperscale providers or Tier III/IV facilities managing 50MW+ campuses
- Experience with incident management, change management, vendor management, and operational excellence frameworks
- Excellent communication and executive presentation skills with ability to influence senior leadership and cross-functional stakeholders
- Data-driven decision maker with strong analytical skills; demonstrated ability to build, scale, and develop high-performing teams in fast-paced environments
Salary & Benefits- Competitive total compensation package (salary + equity).
- Retirement or pension plan, in line with local norms.
- Health, dental, and vision insurance.
- Generous PTO policy, in line with local norms.
The base salary range for this position is $150,000 - $200,000 per year, depending on experience, skills, qualifications, and location. This range represents our good faith estimate of the compensation for this role at the time of posting. Total compensation may also include equity in the form of stock options.
We are committed to pay equity and transparency.
