Title - Film Digitization, IT, and Maintenance Support Services
Place of Performance - Washington, DC
Security Clearance :Active Top Secret Clearance with SCI Eligibility Required
Roles & Responsibilities- Serve as the primary liaison between contractor personnel and Government stakeholders.
- Serve as the primary point of contact for all technical issues involving digitization equipment, software applications, and production systems.
- Coordinate daily digitization operations supporting Government priorities and customer requirements.
- Manage work assignments, staffing coverage, production schedules, and operational workload distribution.
- Assist with personnel scheduling, leave coordination, onboarding, offboarding, and continuity planning activities.
- Monitor digitization production activities to ensure fulfillment of Government performance requirements and operational timelines.
- Oversee scanner operations and coordinate preventive maintenance activities to ensure maximum equipment availability.
- Coordinate troubleshooting and repair activities for digitization hardware and software systems.
- Monitor operational metrics and provide recurring status reports to Government leadership.
- Lead quality control activities through validation reviews, random sampling, defect analysis, and corrective action implementation.
- Conduct training activities supporting library operations, digitization procedures, scanning processes, metadata management, and data handling requirements.
- Ensure compliance with health, safety, security, and operational procedures associated with film handling and digitization activities.
- Evaluate digitization workflows and maintain Standard Operating Procedures (SOPs).
- Analyze the complete digitization supply chain from film canister retrieval through digital accessioning and storage.
- Identify operational bottlenecks, workflow inefficiencies, and opportunities for performance improvement.
- Research and recommend technical enhancements supporting digitization operations.
- Evaluate opportunities for automated metadata tagging, bulk file conversion scripting, machine learning-enabled defect detection, and workflow automation.
- Develop implementation plans supporting approved process improvement initiatives.
- Coordinate integration of approved efficiencies into operational procedures and digitization workflows.
- Support Government objectives related to imagery quality, production throughput, customer responsiveness, and data integrity.
Required Skills- Demonstrated experience leading personnel supporting film digitization, imagery processing, archival preservation, records conversion, or similar production-based technical operations.
- Demonstrated experience managing daily operational workflows, production schedules, staffing assignments, workload distribution, and performance monitoring activities within a mission-focused environment.
- Experience overseeing quality assurance and quality control processes involving digitized imagery products, image validation procedures, defect identification, and corrective action implementation.
- Experience supporting scanner operations, equipment sustainment, preventive maintenance coordination, troubleshooting activities, and technical issue resolution associated with large-scale digitization environments.
- Experience analyzing production metrics, operational performance indicators, throughput requirements, and workload trends to ensure compliance with Government performance objectives.
- Experience evaluating end-to-end digitization workflows and implementing process improvements that increase operational efficiency, productivity, quality, and customer responsiveness.
- Experience supporting metadata management, digital accessioning activities, file organization standards, naming conventions, and digital repository management processes.
- Experience supporting historical imagery digitization, film preservation, archival conversion, or geospatial imagery production environments.
- Knowledge of GEOINT imagery concepts, digital imagery lifecycle management, image processing workflows, and associated quality standards.
- Experience developing, maintaining, and implementing Standard Operating Procedures (SOPs), operational guidance, workflow documentation, and process control measures.
- Experience coordinating with Government stakeholders, technical personnel, operational users, and contractor teams within classified mission environments.
- Knowledge of Intelligence Community, Department of Defense, and U.S. Government security classification requirements associated with handling sensitive imagery and data products.
- Demonstrated ability to identify operational bottlenecks, evaluate workflow inefficiencies, and develop actionable recommendations supporting process modernization and mission performance improvements.
- Experience researching and evaluating technical enhancements including automated metadata tagging, workflow automation, bulk file conversion solutions, and machine learning-enabled quality control capabilities.
- Strong analytical, organizational, leadership, communication, documentation, and problem-solving skills supporting mission-critical operations.
Education- Bachelor's degree in Information Technology, and ten (10) years of relevant technical experience Computer Science, Geospatial Science, Engineering
Certifications- Project Management Professional (PMP)
- IT service management certification
- GEOINT-related certifications
Minimum Qualifications- Must possess an active Top Secret clearance and be eligible for SCI access.
- Must possess demonstrated leadership experience supporting digitization operations environments.
- Must have experience managing personnel performing film digitization, image processing, archival operations, records conversion, imagery exploitation, or related production activities.
- Must possess experience coordinating operational workflows, production schedules, staffing assignments, and quality control processes.
- Must have experience supporting technical equipment operations and maintenance coordination.
- Must possess experience developing, maintaining, and implementing operational procedures.
- Must possess strong communication, organizational, analytical, and problem-solving skills.
- Must be capable of supporting operations within a classified Intelligence Community and Department of Defense environment.
- Must be able to work at an elevated height, bending, and kneeling.
- Must be able to obtain and maintain NextScan OEM certification within 60 days of contract award or onboarding.
- Ability to lift 25 lbs and stand for long periods
- Individuals must be able to aptly distinguish colors on various film types and systems.
- Must be able to travel, including overnight, via air and car
- Prior Experience HIDS/DIAC or similar IC digitization
Desired Experience- Experience supporting NGA, DIA, NRO, NARA, Intelligence Community, or Department of Defense organizations.
- Experience supporting historical imagery digitization programs.
- Serve as primary liaison between contractor personnel and government stakeholders.
- Serve as the primary point of contact for all technical issues related to digitization equipment and software, providing troubleshooting assistance and coordinating repairs as necessary.
- Coordinate daily activities of the digitization team, including work assignments, quality control processes, and performance monitoring.
- Assist in oversight of work schedules, time-off requests, coordinating backup coverage, and onboarding/offboarding personnel with the COR.
- Oversee technical operations of scanning equipment, ensuring optimal performance and coordinating preventive maintenance.
- Monitor production metrics and provide weekly status updates/reports to government Project Manager in parallel with reporting deliverables.
- Lead quality control efforts, including random sampling of digitized products to maintain accuracy standards.
- Conduct training as required, in collaboration with government personnel, focusing on library operations, scanning processes, and data management functions.
- Ensure that all team members adhere to health and safety guidelines while using digitization equipment and handling film.
- Experience supporting inventory management of critical spare parts, consumables, maintenance materials, and Government Furnished Equipment (GFE).
- Evaluate workflow processes and standard operating procedure (SOP) documentation as needed.
- Continuously analyze the end-to-end digitization supply chain (from physical canister retrieval to digital file accessioning) to identify operational bottlenecks and inefficiencies.
- Research, develop, and propose technical enhancements to the Government Project Manager (PM).
- Formalize process improvement recommendations into actionable Implementation Plans.
- The on-site Team Lead must possess prior leadership skills and have experience leading digitization operations environments.
