We're excited to be looking for a seasoned Store Manager to join our growing team. You'll be a trusted advisor in the customer journey and play an integral part in growing the in-person shopping experience at VRAI.
You'll be a great fit for this role if you thrive on building strong customer relationships and creating a memorable experience for life's special milestones while developing a team of jewelry sales specialists. You love selling, coaching, and diamonds that are created sustainably, are reasonably tech-savvy, and are excited to join a nimble team to in turn, help grow the VRAI brand.
Responsibilities- Execute all store operations: opening/closing, inventory, merchandising, staffing, and security
- Drive performance through reporting, sales tracking, and collaboration with VRAI leadership on hiring, training, and team development
- Lead by example in sales strategy: manage pipeline, nurture leads, close deals, and use clienteling to boost revenue
- Deliver personalized diamond consultations and follow up to close sales, providing expert guidance on products and policies
- Partner on marketing initiatives, product launches, in-store events, and influencer/press activations
Requirements- Diamond expertise required; Certified Gemologist preferred
- 4+ years management in luxury retail; strong sales track record in high-volume settings
- Tech-savvy: Shopify POS, CRM, GSuite, appointment scheduling, video conferencing
- Self-motivated, organized, adaptable; thrives in dynamic start-up environments
- Boston-based, weekend availability required
$75,000 - $95,000 a year
VRAI provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. Additional Perks such as employee discounts are also available. Our benefits begin as early as your first day of employment. Medical and vision coverage are retroactive to your start date, while dental and voluntary benefits take effect once you've completed your enrollment.
Some plans may not be available pending global locations however other options may be presented.
Physical Requirement:
-Mandatory Onsite: The specific nature of this role requires physical presence at a designated VRAI facility for all scheduled work hours. This requirement applies only to positions explicitly designated as Onsite in the job description, such as showroom roles, and does not supersede any agreed-upon remote or hybrid working arrangements for other VRAI positions.
-This position will often: Sit, stand for long periods, walk, grasp, reach with hands and arms, lift below and above shoulders, bend, twist at the waist, climb, balance, stoop, squat, kneel, crawl, talk, hear, see, use fine finger manipulation, and complete repetitive motions.
-Lift/carry and push/pull up to 25 pounds
To find out more about VRAI check out:
vrai.com
facebook.com/vrai
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
