The Shop Manager is responsible for the safe, efficient, and profitable operation of the shop and is responsible for conducting business in a manner that compliments Wagner's Core Values, Statement of Purpose, and safety policies. Pay Rate: $80,596.14 - $120,488.35 annually Pay is based upon experience and education. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. • Supervises the day-to-day operations of the shop, including job assignments for Technicians • Consults with manager to reach agreement on annual objectives, and carries out programs to meet these objectives • Develops and manages annual shop budget • Provides adequate reports as needed for Sales, Engineering, and other areas of the company • Initiates and closes all shop work orders as necessary and ensures maintenance of all relevant files and data • Monitors and ensures Work In Progress (WIP) is being completed within specified time frames • Insures that customers are informed of the progress of the WIP, receive and approve updated quotes, and that the invoice is an accurate reflection of the final quote • Works closely with Manager in the development and implementation of policies pertaining to the production operation • Plans short and long-term requirements on equipment and facilities, and makes recommendations to Manager • Maintains positive control on all house and service accounts • Audits and follows correct procedures for expense accounts • Audits and follows correct procedures for the procurement of tools and supplies • Ensures shop is maintained in a clean and safe manner • Handles and executes warranty in the best interest of the company • Provides and maintains safety equipment • Oversees implementation of safety programs and safety training • Sets standards for and enforces contamination control efforts • Where applicable, establishes and maintains close relationships with Sales and Engineering personnel of Wagner Power Systems on projects • Maintains quality control over all projects • Participates in emergency / on call rotation with other managers • Works closely with internal customers to ensure projects are completed in a timely and cost effective manner • Maintains knowledge and understanding of products • Designs installation of, and purchases, equipment for accessories on some projects • Where applicable, inspects and verifies functionality and serviceability for all projects and works with Engineering if changes are required • Other duties as assigned by manager Required Education and Experience: • High School Diploma or GED • Some college or trade school preferred • 8+ years in a responsible position within the heavy equipment service industry • 3+ years administrative/clerical • 5+ years customer service experience • 1+ years sales experience • 3+ years supervisory/management experience Supervisory Responsibilities: • Depending on location, may oversee some or all of the following: Journeyman, Class A, B, C Technicians and Welders, Shop Leads, Assistant Shop Manager, Service Clerks, Utility Workers, Inspector, Service Writers, and Senior Apprentices • Hires, trains, and directs a working staff sufficient to efficiently perform the highest amount of service work • Provides on-going performance feedback, and conducts timely special and annual performance reviews, making recommendations for status or salary adjustments • Ensures service personnel coverage on weekends, holidays, and for emergency service work • Works with Wagner Training Institute to assess and meet training needs for employees Physical Demands & Competencies: • Standing, walking, talking, sitting, use of hands & hearing • Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills • Safety & Product Knowledge • Ability to ascend/descend ladders, stairs, etc. • Medium work that includes lifting and/or moving objects up to 32 pounds or more • Basic knowledge of Microsoft PowerPoint • Intermediate knowledge of Microsoft Word, Outlook, and Excel • Intermediate knowledge of DMS and ET/SIS/SIS Web/STW Work Environment: • Noise: Loud • Indoors and Outdoors Travel Requirements: • Up to 25% Other Duties: Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.