Wilbert Funeral Services, Inc.

Reporting to the Director of Shared Services, the Shared Services Manager is responsible for the daily operational leadership and execution of the organization's Accounts Payable and Accounts Receivable shared services functions. This role oversees transactional processing, team performance, service delivery, operational controls, and compliance activities across multiple business units. This role partners closely with finance, procurement, operations, sales, customer service, and treasury teams to support effective cash cycle operations and strong internal and external customer service.

Company Overview:

The Wilbert Group, which is part of Marmon Holdings, Inc., a Berkshire Hathaway Company and is a $300 million company with four industry-leading brands. The Wilbert Group offers a range of manufactured concrete products, including burial vaults, monuments, septic tanks, retaining walls, storm shelters, and agricultural precast products. The company operates manufacturing plants, warehouses, monument production facilities, a casket manufacturing plant, and crematories. The monument division produces granite memorials and markers, custom granite signage, and engraved brick pavers, and engages in wholesale monument sales.

Core Values: Integrity, Commitment, Innovation, Teamwork, Excellence

Position Overview:

Reporting to the Director of Shared Services, the Shared Services Manager is responsible for the daily operational leadership and execution of the organization's Accounts Payable and Accounts Receivable shared services functions. This role oversees transactional processing, team performance, service delivery, operational controls, and compliance activities across multiple business units. This role partners closely with finance, procurement, operations, sales, customer service, and treasury teams to support effective cash cycle operations and strong internal and external customer service.

Essential Duties and Responsibilities:

Shared Services Team Leadership, Workforce, and Operations Management:

• Lead, mentor, and develop AP/AR teams by assigning and prioritizing workloads, conducting performance management activities, and supporting onboarding, training, and succession planning.
• Monitor workflow volumes, backlogs, KPIs, and SLAs to ensure service levels, deadlines, and operational performance expectations are consistently achieved.
• Support execution of shared services strategies, policies, and standardized processes across all locations, ensuring consistency, efficiency, and compliance.
• Manage escalations and resource planning, including staffing and cross-training needs, while fostering a collaborative, service-oriented, and accountable team culture.
• Identify, evaluate, and implement continuous process improvement initiatives to increase efficiency, accuracy, and productivity across the shared services organization.

Accounts Payable & Receivable Operations:

• Oversee end-to-end AP and AR processes, including invoicing, billing, cash application, collections, reconciliations, and payment execution (checks, ACH, wires), ensuring accuracy and compliance with company policies and internal controls.
• Monitor and resolve payment discrepancies, disputes, and inquiries, partnering cross-functionally (Treasury, Finance, Sales, Operations, Customer Service) to support cash flow and timely resolution.

Compliance, Controls, Reporting:

• Ensure compliance with GAAP, SOX, regulatory requirements, and company policies by maintaining strong internal controls, approval workflows, segregation of duties, and data integrity across systems.
• Support month-end and year-end close processes, audits, and reporting requirements by preparing reconciliations, documentation, operational reports, dashboards, and performance metrics.
• Monitor and escalate operational risks, control deficiencies, and compliance concerns to leadership, ensuring timely resolution and continuous improvement.
• Partner cross-functionally with Finance, Procurement, Treasury, Sales, Operations, and Customer Service to resolve issues, support organizational initiatives, and promote a strong customer service mindset in vendor and customer interactions.

Education, Experience & Skills Requirements:

Education:

Bachelor's degree in Accounting, Finance, Business Administration, or a related field required.

Experience:

Minimum of 8 years of progressive experience in accounts payable, accounts receivable, accounting operations, or shared services functions, including at least 5 years in a supervisory or leadership role within a SOX-compliant environment. Experience supporting multi-location operations and shared services environments preferred.

Preferred Qualifications:
• Professional certification (e.g., CPA, CMA) preferred.
• Experience with ERP systems (specifically Epicor Kinetic), workflow automation, and shared services operational processes.
• Experience supporting process improvement and operational standardization initiatives.
• Experience in manufacturing, distribution, or multi-site operational environments preferred.
• Experience with Lean, Six Sigma, or operational excellence methodologies preferred.

Skills:
• Strong leadership, team development, and performance management skills.
• Excellent organizational, time management, and workload prioritization abilities.
• Strong communication and interpersonal skills with the ability to collaborate effectively across departments.
• Proficiency in ERP systems, accounts payable systems, accounts receivable systems, and operational reporting tools.
• Strong analytical, problem-solving, and operational decision-making skills.
• Exceptional attention to detail and accuracy.
• Knowledge of GAAP, SOX compliance, internal controls, and financial operations processes.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Strong customer service orientation and continuous improvement mindset.

Physical/Other Requirements:
• Standard office environment with potential remote work flexibility.
• Some travel may be required.
• May require occasional overtime during peak periods, month-end close, and audits.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.