The OpportunityThe Settlement Supervisor oversees the settlement team to ensure timely, accurate, and compliant processing of case settlements. This role is responsible for workflow management, quality control, team development, and collaboration with attorneys, finance, and operations to maximize client satisfaction and firm profitability.
What You Will Own- Supervise daily settlement operations and manage team workloads
- Ensure settlement packets, disbursements, liens, and closing statements are accurate and timely
- Monitor case progression from resolution through final payout
- Enforce compliance with firm policies, regulatory standards, and ethical requirements
- Serve as escalation point for complex settlement issues
- Coach, train, and develop settlement staff through performance management and mentoring
- Track KPIs and productivity metrics; report trends and improvement opportunities to leadership
- Partner with attorneys, finance, and leadership to optimize settlement processes
- Maintain quality assurance standards and conduct regular audits of files
What You BringRequired:- 3-5+ years of experience in legal settlements, personal injury, or litigation support
- Prior supervisory or team lead experience preferred
- Strong knowledge of lien resolution, settlement statements, and case funding
- Excellent organizational, leadership, and communication skills
- High attention to detail and ability to manage deadlines in a fast-paced environment
- Proficiency in case management and financial systems
- Strong communication skills-written and verbal
- Ability to think critically, prioritize effectively, and execute with speed
Preferred (Nice to Have):- Experience in a fast-growing or high-volume environment
- Comfort with ambiguity and evolving systems
- Experience in legal, professional services, or client-centric organizations
Who Thrives Here (Core Values)We don't hire on resumes alone. We hire for competence, character, and mindset.
- Embrace Change: Open to feedback, embracing change, and always asking "what's next?"
- Committed: You care deeply, have your teammates' backs, and show up to build something lasting.
- No-Ego Energy: Positive, professional, and solutions-oriented. Drama stays at the door.
- Ownership: You do what you say, follow through, and treat the business like it's yours.
- Fast & Hungry: You move with urgency, thrive under high expectations, and are motivated by growth and impact.
What We Offer- Benefits include: Medical, dental, and vision insurance, 401(k) with company match, HSA, life insurance, disability coverage, paid time off, and parental leave.
