Position Title: Servicing Portfolio Analyst II

Department: Homeownership

Summary: This role is responsible for overseeing the Single-Family Homeownership Mortgage Program servicing portfolio, ensuring loan processing aligns with established procedures and regulatory requirements. Key responsibilities include monitoring portfolio performance, managing risk, maintaining data integrity, and completing daily and monthly loan reconciliations with sub-servicers.

The role also supports the processing of single-family servicing transactions, including collecting loan documentation, managing releases, and handling subordination and payoff requests. It serves as a liaison with the Authority's document custodian and provides responsive customer service to both internal and external stakeholders.

Additionally, the role collaborates closely with borrowing entities, title companies, real estate brokers, and the document custodian to manage loan documentation. It also monitors sub-servicer activity to ensure adherence to procedures and accurate data reconciliation between IHDA and its sub-servicers.

Essential Functions:

• Performs loan servicing tasks for Single-family transactions related to 1st Mortgages (portfolio, FNMA, FHLMC, GNMA) and Down Payment Assistance (DPA) repayable loans, forgivable loans, deferred loans, and grants. Maintains data integrity of loan file in servicing system
• Works directly with homeownership staff and assigned sub-servicers to mitigate losses, resolve delinquencies, payment disputes, property preservation issues, and foreclosure actions. Ensure property real estate taxes and insurance are maintained and current
• Provides portfolio oversight in the resolution of non-performing loans to ensure compliance with mortgage loan instruments and the Authority's program policies, and mortgage insurer requirements. Reviews sub-servicer reporting capabilities to maintain accurate loan level detail and transaction maintenance
• Monitor the Single-family lockbox for incoming payoff funds
• Works closely with sub-servicer(s) and other third-party providers to preserve the value of the assets, limit liability exposure, and mitigate losses. Prioritize business demands, track and report progress
• Reviews and monitors activities related to the filing and reconciling of insurance claims and settlements. Verify that all proceeds are received and allocated
• Monitor loans in varying statuses including current, delinquent, in foreclosure, bankruptcy, and Real Estate Owned (REO). Updates loan servicing system as applicable
• Ensures that production activities are executed timely and accurately and in compliance with supporting loan documentation. Prepare and submit certification files to document custodian, as needed and validate and facilitate deposits and releases.
• Processes mortgage loan releases in connection with loan payoffs for single family Homeowner Mortgage Revenue Bond Program, Housing Trust Fund, HHF and Home related transactions. Validates payoff transactions in the Authority's system of record, documents loan files, and processes releases with the Authority's document custodian. Electronically scans documents into the loan servicing system to support the transaction
• Process loan modifications within the loan servicing system in coordination with sub-servicers
• Coordinate with the IHDA Legal Department on Summons requests
• Develop and maintain a solid, working knowledge and understanding of all Single-family Homeownership Mortgage Program guidelines, policies and procedures, particularly the Mortgage Purchase Agreement (MPA). Additionally, maintain working knowledge and understanding of FHA, VA, USDA, and Conventional lending guidelines as well as federal and state laws applicable to Single-family lending programs
• Develop and maintain effective internal and external relationships, providing excellent customer service to Participating Lenders and other IHDA departments.
• Performs monthly reconciliations including monthly volume statements, validation of invoicing activity, and tracking of mortgage loan documents.
• Perform monthly reconciliation with sub-servicers to ensure the servicing system reflects accurate loan status and data
• Assists and supports management in creating processes and procedures for facilitating transfers of loan servicing.

• Assists in the design and implementation of new servicing and loss mitigation guidelines including loan modification initiatives and procedures to improve efficiency, reduce risk, and controls gaps
• Contact third party lenders, originators, title companies, and county recorders to retrieve and send mortgage loan documents for single family transactions. Validates eligibility and loan document data.
• Speak with borrowers, as needed
• Facilitate deposit of original documentation with a third-party document custodian
• Additional duties as assigned

Education and Experience Requirements:

• Bachelor's degree in business, finance, or a related field or an equivalent combination of education and experience desired.
• Required 5+ years of relevant work experience in loan servicing, portfolio servicing, or mortgage industry related jobs
• Required 5+ years recent Fannie Mae, Freddie Mac and GNMA servicing experience
• Experience working with single-family residential mortgages preferred.
• Able to work independently and assume responsibility for transactions and / or project deliverables with minimal supervision.
• Must have strong analytical skills with the ability to critically think and solve problems within time sensitive situations.
• Must be highly organized with a high attention to detail.
• Must have highly effective interpersonal skills including demonstrated ability to work cooperatively with a variety of staff from various fields of interests and backgrounds and can use analytical skills to suggest workable solutions.
• Must have good oral/written communication skills
• Experience working with REO properties and loss mitigation preferred. Must be able to accurately reconcile data between the servicing system and sub-servicers
• Proficient computer literacy, including Office Suite expertise (Excel, Word, PowerPoint, etc.)

Physical Requirements: Alternating between sitting, standing, and walking. Ascending and descending stairs. Crouching and stooping. Pushing and pulling. Reaching overhead or below. Repetitive task movements (filing, keyboarding, copying). Lifting, carrying, and moving objects of up to 10 -15 pounds.

What we Offer:

• Paid time off, plus paid holidays
• Currently in a hybrid work arrangement, but candidates must reside in Illinois at time of hire
• Medical/dental/vision/life insurance plans
• Short/long term disability
• Tuition reimbursement
• Flex spending
• 401K plan - immediate vesting
• IHDA employees may be eligible for federal loan forgiveness programs
• Salary range: $81,117.41 - $101,396.76

Must be a resident of Illinois or willing to relocate. Flexible scheduling is available, upon completion of a six-month probationary period.