NICE Ltd.

Services Sales Executive

NICE Ltd. • $90K — $130K *
US-AnywhereRemote in United States
Information Technology
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 8+ years in IT sales and customer management experience, preferably with service-based solutions.
  • Proven track record of selling solutions to large accounts including VP/C-level stakeholders.
  • Exceptional presentation and interpersonal skills for relationship building.
  • Vertical expertise in Telco, Insurance, Healthcare, Banking, Retail, Outsourcing, Travel, and Utilities.
  • Solid understanding of IT infrastructure challenges and technologies.
  • Technical knowledge of services and maintenance terminology and practices.
  • Creative problem-solving skills to tailor solutions based on customer needs.

Responsibilities

  • Become the go-to expert for the Americas sales team on VRS offerings.
  • Drive sales opportunities using an overlay model with existing NICE infrastructure.
  • Implement the NICE VRS strategy to inspire and achieve positive sales outcomes.
  • Develop a comprehensive Go-To-Market (GTM) strategy for VRS services.
  • Focus solely on services sales to enhance customer value without product attachment.
  • Identify and cultivate new VRS opportunities within the existing NICE customer base.
  • Articulate the value of proposed VRS solutions based on customer strategies and objectives.
  • Generate new leads by promoting VRS solutions to potential customers through strategic selling and business case development.
  • Ensure accurate monthly sales forecasting and renew existing accounts for continued success.

Benefits

  • Work with a renowned organization leading in business consulting services.
  • Engage with a supportive and knowledgeable sales team.
  • Access to professional development and market insights.
  • Opportunity to innovate and expand service offerings tailored to customer needs.
Full Job Description
The Service Sales Executive is responsible for promoting, selling and driving maximum value with the NICE's Value Realization Services (VRS) portfolio for existing and new customers across the Americas region. VRS is NICE's business and strategic consulting services organization. VRS contains services such as Consulting Services, Managed Services and Advanced Services.

The NICE VRS offering helps customers keep the systems available and performing as expected. The SSE is the primary driver of sales relating specifically to this distinct service. The individual will be highly motivated, entrepreneurial, independent, and able to own the entire sales process from first contact through expansion and renewal.

Location: Candidates must reside in the Central or Eastern time zone.

How will you make an impact?
  • Become the Subject Matter Expert and act as a "go to" person for Americas sales team for VRS selling
  • Drive sales opportunities while working in an overlay sales model to leverage the existing NICE sales organization infrastructure
  • Deliver on organizational strategy with the NICE VRS model to instigate and drive positive change
  • Develop a Go-To- Market (GTM) strategy and maintain Continuous (VRS) pipeline
  • Focus on services-only sales (unattached to product) that drive customer value and success
  • Mine the current NICE installed base and develop new VRS opportunities - "Tailor" and expand the solutions to fit specific customer requirements while working closely NICE VRS business.
  • Work and offer proposed NICE VRS solutions and articulate their true value based upon customer's strategy and directions
  • Create new opportunities by evangelizing the solutions to new customers and stakeholders - engage with prospect customers to position the offering through strategic value-based selling, business case definition, ROI analysis, references and analyst data
  • Provide accurate monthly forecasting
  • Ensure on-going and continuous value to drive renewals of sold accounts

Have you got what it takes?
  • At least 8 years of selling and customer management experience in the IT industry (Advantage of previous experience selling services added value)
  • Proven experience in selling solutions and services to domestic, regional and global accounts (high touch with VP / C Level experience)
  • Excellent presentation skills and interpersonal relationship
  • Vertical expertise in one or more of the following: Telco, Insurance, Healthcare, Banking, Retail, Outsource, Travel, Utilities
  • Understanding current technologies and IT related infrastructure and business challenges
  • Technical understanding of Services and Maintenance terminology, technology and practices
  • High-level technical skills & fast learning curve of product & application
  • Creativity - Self-Starter, "out of the box" thinker, tailor and expand solutions to fit specific customer requirements based upon customer's strategy and directions
  • Build good working relationship and cooperation with the regional presales / sales organization

You will have an advantage if you also have:
  • Experience/knowledge of Service as it relates to AI, CCaaS and CX in areas such as Business and Advisory Consulting, Transformation Consulting and Managed Services.

About NICE Ltd.

NICE Ltd. is an Israel-based company, specializing in telephone voice recording, data security, surveillance, and Robotic Process Automation as well as systems that analyze recorded data. The company serves various industries, such as financial services, telecommunications, healthcare, outsourcers, retail, media, travel, service providers, and utilities. The primary listing of the company's shares is on the Tel Aviv Stock Exchange; where it is part of the TA-35 Index. Barak Eilam became CEO in April 2014, replacing Zeevi Bregman. Eilam previously headed the company's Americas division. As of November, 2020 the company had ~6,800 employees. NICE was founded in 1986 as Neptune Intelligence Computer Engineering by 7 Israeli former army colleagues. The company initially focused on developing technology for security and defense applications, but soon refocused their efforts on civilian applications, mainly for contact center, financial services and business intelligence markets.
Learn more about NICE Ltd.
Size
7,102 employees
Market Cap
$12.3 billion
Industry
Enterprise Technology
Net Income
$196.6 million
Founded
2000
5 Year Trend
+13.6%
Revenue
$1.6 billion
NASDAQ
NICE
* Ladders Estimates

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