What You Will Do- Serve as the primary support to the Services Program Manager, executing the day-to-day work required to take a customer program from contract signature to live launch.
- Own project set-up operations and packing instructions for Services fulfillment, ensuring every launch is configured accurately and ready on time.
- Coordinate and support the transfer of projects to our third-party logistics partner, tracking open items and resolving gaps before handoff.
- Support customer onboarding and project launch communications, including training on the Ramorra software portal, shipment configurations, and other launch-related questions.
- Manage the Ramorra Services email inbox, triaging requests and routing or resolving them appropriately.
- Provide front-line customer and technical support for enterprise customers, escalating complex issues as needed.
- Partner with procurement and operations to create part numbers, source materials, and build customer-specific product configurations.
- Act as the point of contact for the fulfillment team when technical challenges arise, coordinating resolution across teams.
- Identify and help implement process improvements that streamline Services operations and support scale.
Who You Are- 5+ years of experience in project management, implementation, operations, or customer onboarding, ideally in a B2B or SaaS environment.
- Demonstrated ability to manage multiple projects simultaneously from kickoff through completion, with strong attention to detail and follow-through.
- Comfortable working with ambiguity and building process where none exists yet.
- Solid technical aptitude - able to learn new software platforms quickly and troubleshoot issues alongside technical teams.
- Strong written and verbal communication skills; comfortable corresponding directly with enterprise customers.
- Proficient in Excel/Google Sheets; experience with project management tools (e.g., Asana, Monday, Smartsheet) and CRM systems preferred.
- Highly organized and self-directed, with a bias toward action and ownership.
- Bachelor's degree preferred or equivalent practical experience.
What We Offer$80K/yr - $100K/yr base salary + Stock Options
We offer competitive compensation, benefits and a fantastic work environment:
- 95% paid Medical, 100% Dental & Vision for employees and a generous subsidy for dependents
- 11 Paid Holidays and generous Time Off policies
- 401K + Employer Match
- Paid parental leave policy
