Services Head-Client Operations

Infosys Limited Digital • $150K — $180K *
US-AnywhereRemote in United States
Business Services
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in any field
  • 14 years of relevant experience (or 12 years with a master's degree)
  • 15+ years in Procurement Transformation, P2P/P2R or S2C operations preferred
  • Project management credentials (PMP/Prince2 preferred)
  • Strong knowledge of SAP Ariba Guided Buying and procurement operating models
  • Proven leadership in multi-tower procurement transitions
  • Effective communication and stakeholder management skills

Responsibilities

  • Drive project management for US rollout including planning, RAID management, and execution
  • Lead domain-focused initiatives such as buy-channel optimization and PO accuracy improvements
  • Act as the primary liaison with stakeholders in Finance/AP, IT, and operations
  • Coordinate cross-functional alignment across various workstreams
  • Support change management efforts including training and communication
  • Ensure compliance with global P2R standards regarding processes and policies
  • Drive Day-1 readiness and hypercare mobilization

Benefits

  • Remote work flexibility anywhere in the US
  • Opportunity for impactful leadership in project management
  • Involvement in high-stakes procurement transformation
  • Collaboration with diverse global teams
  • Potential for career advancement within the organization
Full Job Description
Job details

Job Role

Services Head-Client Operations-US

Work Location

Anywhere in the US and/or Remote

State / Region / Province

Anywhere in the US and/or Remote

Country

USA

Domain

Operations

Interest Group

IBPO USA

Company

IBPO USA

Requisition ID

151238BR

Job Description
The Onsite Transformation Lead will serve as the primary representative in US for P2R transformation. The role leads end - to - end project execution, domain - driven process improvements, stakeholder management, and ensures successful service rollout under the P2R operating model.

Job Responsibilities:
  • Drive project management for US rollout includes planning, RAID management, governance meetings and daily execution.
  • Lead domain - focused initiatives: buy - channel optimization, Guided Buying adoption, PO accuracy improvements, catalog & contract governance.
  • Serve as the primary onsite liaison with stakeholders across IP, Finance/AP, IT and operations.
  • Coordinate cross - functional alignment across P2R, S2C, Policy and TSM workstreams.
  • Support change management efforts: training, communication, leadership alignment and end - user readiness.
  • Ensure process, data, policy and RACI alignment with global P2R standards.
  • Drive Day - 1 readiness, hypercare mobilization and stage - gate compliance.
Basic Qualifications:
  • Bachelor's Degree in any career stream
  • At least 14 years of experience as it pertains to the job description
  • If a master's degree has been completed, then a minimum of 12 years' experience related to the job description is required
Preferred Qualifications:
  • 15+ years' experience in Procurement Transformation, P2P/P2R or S2C operations.
  • Strong program and project management expertise (PMP/Prince2 preferred).
  • Deep knowledge of SAP Ariba Guided Buying and procurement operating models.
  • Proven experience leading multi - tower procurement transitions.
  • Strong communication, stakeholder management and executive - level presence.
  • Ability to work onsite, independently and drive outcomes across global teams.

About Infosys Limited Digital

Infosys Limited Digital Careers

Joining Infosys Limited Digital offers a unique opportunity to be part of a global team of professionals who are at the forefront of digital innovation and transformation. Infosys Limited Digital is renowned for its commitment to leadership in technology services and consulting, making it an ideal place for ambitious individuals seeking growth and career advancement.

Explore Job Opportunities

Infosys Limited Digital is actively seeking talented individuals to join their team. With a variety of job opportunities available, candidates can find positions that match their skills and interests. The company values diversity and inclusivity, ensuring that all team members have the opportunity to contribute to their fullest potential.

Experience Professional Growth

At Infosys Limited Digital, professional growth is a priority. The company offers comprehensive benefits and diversity training programs that support both personal and professional development. Employees are encouraged to take leadership roles within projects, fostering a culture of innovation and continuous improvement.

Engage in Meaningful Work

Employees at Infosys Limited Digital engage in projects that transform businesses and industries worldwide. By leveraging cutting-edge technology and deep industry expertise, the team delivers solutions that meet the complex demands of today's digital landscape.

Internship Programs

For those starting their careers, Infosys Limited Digital’s internship programs provide a robust platform for learning and development. Interns gain hands-on experience, working alongside seasoned professionals on real-world projects. This not only enhances their skills but also prepares them for future employment opportunities within the company.

Join a Collaborative Team

Infosys Limited Digital prides itself on its collaborative culture. Team members from around the globe come together to share ideas and strategies, ensuring the best outcomes for clients and stakeholders. Networking within the company is highly encouraged, opening doors to myriad opportunities for career advancement.

Prepare for Your Interview

When applying for a position at Infosys Limited Digital, it is crucial to tailor your resume to highlight relevant experience and skills. Preparation for the interview process is key, as it is a chance to demonstrate how your background aligns with the company’s needs and values.

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* Ladders Estimates

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