JP Morgan Chase & Co.

ServiceNow Technology Support II - Production Support

JP Morgan Chase & Co.$100K — $130K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years of IT service troubleshooting and maintenance experience
  • Strong knowledge of ServiceNow platform architecture and administration
  • Experience with ServiceNow integrations and APIs
  • Proficient in ServiceNow scripting (JavaScript, GlideScript)
  • Familiarity with ITIL processes and ITSM workflows
  • Experience with monitoring tools like Splunk and Grafana
  • Strong analytical and problem-solving skills

Responsibilities

  • Provide operational support for ServiceNow, ensuring availability and reliability
  • Analyze and resolve issues in ServiceNow application flows
  • Manage APIs and integrations between ServiceNow and other systems
  • Monitor ServiceNow environments using observability tools
  • Optimize performance and workflow automation in ServiceNow
  • Collaborate with teams to implement enhancements and resolve issues
  • Automate operational tasks and develop standard operating procedures

Benefits

  • Opportunities for professional development and continuous learning
  • Access to a culture promoting innovation and improvement
  • Collaboration with cross-functional teams
  • Exposure to a variety of technology and enterprise systems
  • Participation in an on-call rotation for weekend support
Full Job Description
Job Description

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a ServiceNow Technology Support III team member in Corporate Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities
  • Provide day-to-day operational support for ServiceNow production instances, ensuring high availability and reliability.
  • Analyze, troubleshoot, and resolve issues within ServiceNow application flows and integrations, supporting business-critical operations.
  • Install, upgrade, and manage APIs and integrations between ServiceNow and other enterprise systems.
  • Monitor ServiceNow environments for anomalies using observability tools (e.g., Splunk, Grafana, APICA), and proactively address issues.
  • Apply ServiceNow best practices to optimize performance, configuration, and workflow automation.
  • Collaborate with product owners, developers, and support teams to implement enhancements and resolve critical application issues.
  • Troubleshoot complex ServiceNow code issues, including scripting (JavaScript, GlideScript), and provide effective solutions.
  • Automate monitoring, maintenance, and operational tasks within ServiceNow and related systems.
  • Develop, document, and promote standard operating procedures for ServiceNow support and administration.
  • Interface with internal customers to gather requirements, advise on ServiceNow best practices, and validate new implementations.
  • Participate in on-call rotation for weekend support.

Required qualifications, capabilities, and skills
  • 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
  • Strong knowledge of ServiceNow platform architecture, modules, and administration.
  • Experience with ServiceNow integrations, APIs, and web services.
  • Proficiency in ServiceNow scripting languages (JavaScript, Glide API) and web development frameworks.
  • Familiarity with ITIL processes and ServiceNow ITSM workflows.
  • Experience with production management and monitoring tools (e.g., Splunk, Grafana, APICA).
  • Ability to prioritize and manage workload, communicate issues clearly, and take ownership of assigned tasks.
  • Strong analytical and problem-solving skills.


Preferred qualifications, capabilities, and skills
  • ServiceNow Certified System Administrator or other ServiceNow certifications.
  • Experience with automation scripting and workflow development in ServiceNow.
  • Leveraged MCP servers and AI technologies to optimize operational processes.
  • Knowledge of Agile development methodologies.
  • Effective verbal and written communication skills.
  • Strong improvement mindset and commitment to continuous learning.


Federal Deposit Insurance Act

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan Chase's review of criminal conviction history, including pretrial diversions or program entries.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ

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