ServiceNow Technical Lead / DeveloperReports ToDirector, Global IT Support & Collaboration Services
Position SummaryWe are seeking an experienced ServiceNow Technical Lead / Developer to provide both strategic leadership and hands-on development expertise for the ServiceNow platform. This role is responsible for defining platform direction, guiding architecture and design decisions, and developing scalable, secure, and efficient ServiceNow solutions that support enterprise service management and workflow automation.
The ideal candidate will serve as the primary technical lead for the platform, bridging business requirements with platform capabilities while also designing, developing, configuring, and supporting ServiceNow solutions. This role combines SME-level ownership with developer-level execution, ensuring strong governance, high-quality delivery, and long-term platform sustainability.
Key ResponsibilitiesPlatform Leadership, Strategy & Governance- Serve as the primary technical lead and subject matter expert for the ServiceNow platform.
- Define and enforce platform governance, standards, and best practices.
- Provide strategic direction for ServiceNow roadmap and architecture.
- Ensure alignment with ITSM/ITIL and enterprise standards.
Solution Architecture, Development & Configuration- Design and implement ServiceNow solutions including workflows and applications.
- Configure ITSM, CMDB, and Service Catalog modules.
- Develop scripts: Business Rules, Client Scripts, UI Policies, Script Includes.
- Recommend configuration vs customization strategies.
Workflow Automation & Process Improvement- Design and implement automated workflows.
- Drive automation initiatives to improve efficiency.
- Identify opportunities to reduce manual effort.
Implementation, Delivery & Platform Support- Lead development lifecycle activities including testing and deployment.
- Support enhancements and production issues.
- Manage platform upgrades and releases.
Integration, CMDB & Data Management- Develop integrations with enterprise systems.
- Maintain CMDB and ensure data integrity.
- Manage data imports and transformations.
Stakeholder Engagement, Mentorship & Documentation- Gather requirements and translate into technical solutions.
- Mentor team members and perform code reviews.
- Maintain technical documentation and reports.
Required Qualifications- 5+ years of ServiceNow development and administration experience
- Expertise in ITSM, CMDB, and Service Catalog
- Strong JavaScript and Glide API knowledge
- Experience with REST/SOAP integrations
- Understanding of ITIL/ITSM processes
- Strong problem-solving and communication skills
Preferred Qualifications- ServiceNow certifications (CSA, CAD, CIS)
- Experience with ITOM, HRSD, or CSM modules
- Agile/Scrum experience
- Enterprise-scale ServiceNow environment experience
Outstanding Benefits- Very competitive compensation
- Generous Paid Time Off (25 PTO days)
- 8 Hours of Volunteer Time Off (VTO)
- We offer a comprehensive medical, dental and Wellness Program
- 12 weeks paid parental leave
- An infrastructure that allows flexible working arrangements
- Formal and informal reward, recognition and acknowledgement programs
- Lots of fun and engaging employee development events
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