Role descriptionJob Title: ServiceNow Technical Consulant
Location: Santa Clara, CA (Remote)
Job Description:
- Lead smaller projects and teams compared to Principal Technical Consultants focusing on story execution sharing customer successes and guiding customers on business value
- Develop expertise in 12 ServiceNow offerings providing prescriptive guidance and maintaining platform health through handson technical leadership
- Guide customers through technical documentation and discussions driving innovation for consistent delivery
- Coach and mentor junior team members Technical Consultant and Associate Technical Consultant on solutioning building expertise and project challenges as they arise
- Participate in workshops with customers to assess current processes and establish futurestate processes
- Design and deliver ServiceNow insert workflow name solutions with a technical architecture designed for longterm success and following ServiceNow technical standards and leading practices
- Provide oversight and unit testing of code developed by partner or customer employees
- Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes
- Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
- Provide feedback to product development to improve the product based on experiences gained with customers
- Maintain skills certifications on insert skill or cert for insert workflow name
Qualifications
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving
- This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry
- 8 years experience as part of a professional services organization or equivalent educationexperience
- Ability to travel up to 50
- Industry domain expertise in insert industry
- Creative with comfort running projects independently
- Success driving complex issues through analysis and resolution
- Experience working collaboratively
- ServiceNow certifications in aligned workflow
- Independently leverages AI to optimize workflows tailor customer solutions and inform strategic decisions
- Articulates AI system design ethical implications and platform use cases clearly guiding peers and stakeholders in responsible valuedriven AI adoption
