The role

Job Summary

Are you passionate about building powerful solutions on ServiceNow that drive real business value?

If so, this could be the role for you.

We are seeking a ServiceNow Technical Consultant - ITOM / ITAM to drive innovation on the ServiceNow platform by designing smart solutions, leading integrations, and delivering high-impact technical expertise. This role blends hands-on development, strategic thinking, and client collaboration to build scalable, secure, and efficient systems.

Role & Responsibilities

• Design, configure, and deploy ServiceNow solutions using best practices and out-of-the-box capabilities
• Lead technical direction across integrations and application development initiatives
• Troubleshoot issues, perform root cause analysis, and deliver reliable resolutions
• Ensure platform integrity, security, and performance across environments
• Mentor developers and contribute to project scoping, architecture, and delivery excellence

What we need to see from you

What you offer

• Degree in IT (or equivalent experience) with strong stakeholder collaboration skills.
• Solid understanding of ITIL, CMDB (including health/remediation), and a good understanding of data models like ServiceNow's Common Service Data Model (CSDM).
• Experience with ServiceNow development (JavaScript, Angular, and HTML/CSS).
• Strong problem-solving mindset with excellent communication and client-facing skills.
• Ability to work independently and in teams, with a proactive, "can-do" attitude.
• Advanced English level, second language is an asset.
• ServiceNow certifications (CSA, CAD, CIS-ITSM, CIS-DISCOVERY, CIS-SAM, CIS-HAM)
• Experience leading teams or mentoring developers
• Knowledge of platform security and integration best practices
• Familiarity with Identification & Reconciliation Engine (IRE) per Data Foundations
• Highly organized with strong attention to detail

The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons.

Success Criteria

• Solution delivery on time and within scope
• Client satisfaction score (CSAT)
• Maintain and expand ServiceNow certifications within defined timeframes
• Completion of mandatory internal learning paths and compliance training within deadlines
• Billability / utilization rate meeting the practice target
• Contribution to reusable assets (accelerators, templates, integration frameworks) that reduce future delivery time

Organizational Alignment

• This role reports to the Technical Team Lead within the ServiceNow Practice Team.
• Work with architects and Business Process Consultants.

What we offer

• Generous pay with bonus structure
• Independent environment without a lot of red tape where you are empowered to make decisions
• Substantial benefits package that includes:
• Comprehensive health, dental, and vision coverage through Manulife
• Mental health support and Employee Assistance Program (EAP)
• Employer-paid life insurance and long-term disability coverage
• Retirement savings support with RRSP and employer-matched DPSP
• Paid holidays, birthday off, and a flexible discretionary time off policy
• Wellness programs, learning & development opportunities, and employee perks
• And much more

• Winning culture, inclusive environment, and friendly people all over the world
• A remote-friendly organization, with colleagues working remotely either part or full-time

As a culture-first organization, being together is how we learn and grow. We come together in person for at least 3 days for collaboration, support, and to have some fun. Where there is no physical location, we give all our employees an equal cultural experience through a remote setting.

Target compensation for this role will be $100K - $110K CAD (mix of base salary and bonus). Actual offers may be higher or lower than this range and will be determined based on a variety of factors, including (but not limited to) candidates' qualifications, experience, education, and work location.

Job Function

Services