Job Summary
The ServiceNow Technical Consultant will lead and deliver complex ServiceNow implementations and solutions, providing deep technical expertise and strategic guidance to support digital transformation initiatives. The role will design, develop, configure, integrate, and optimize ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and other modules while providing technical leadership, mentoring, stakeholder engagement, and support for pre-sales activities. Active Secret Clearance is required.
Key Responsibilities
• Lead the design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and other ServiceNow modules.
• Collaborate with stakeholders to gather requirements, define scope, and architect scalable ServiceNow solutions.
• Provide technical leadership and mentorship to junior consultants and developers.
• Customize and configure ServiceNow applications using platform best practices while maintaining platform integrity.
• Integrate ServiceNow with external systems using REST/SOAP APIs, MID Servers, and other integration technologies.
• Conduct code reviews and performance tuning to ensure high-quality and efficient solutions.
• Ensure ServiceNow solutions adhere to applicable security and compliance standards.
• Stay current with ServiceNow releases and proactively recommend platform enhancements.
• Support pre-sales activities, including solutioning, demonstrations, and proposal development.
• Manage multiple priorities independently in a fast-paced environment.
Required Qualifications
• Active Secret Clearance.
• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• 5+ years of hands-on experience with ServiceNow platform development and administration.
• 2+ years of experience delivering successful ServiceNow implementations in enterprise environments.
• Strong understanding of ServiceNow architecture and data models.
• Proficiency in JavaScript, GlideScript, Flow Designer, and ServiceNow Studio.
• Experience with Agile methodologies and DevOps practices.
• Excellent communication, presentation, stakeholder management, and problem-solving skills.
• Ability to work independently and manage multiple priorities.
Certifications
• Senior-level certification requirements: Certified Application Specialist (CAS), at least 3 Certified Implementation Specialist (CIS) certifications in any specialization, and Certified Application Developer (CAD).
• Intermediate-level certification requirements: Certified System Administrator (CSA), at least 2 Certified Implementation Specialist (CIS) certifications in any specialization, and Certified Application Developer (CAD).
• Junior-level certification requirements: Certified System Administrator (CSA), at least 1 Certified Implementation Specialist (CIS) certification in any specialization, and Certified Application Developer (CAD).
