Role description
Job Title: ServiceNow Technical Architect
Location: Santa Clara, CA (Remote)
Job Description:
Architecture Advisory Conducting solution design reviews on customer and partner work
Guiding customers in defining their platform roadmap and sequencing
workflow adoption
Activities
Advising on data architecture integration strategy and platform data model
alignment
Advising on AI capabilities including Now Assist and AI Agents adoption
Delivering accelerators from the architecture accelerator catalog in support of
the customers platform strategy and adoption goals
Demonstrates consistent ethical discipline in AI use across all PA work
Maintains clear boundaries about what AI output goes to customers versus what
requires human review
Platform Health Leading technical governance discussions and establishing governance
frameworks
Advising customers in establishing technical governance practices that
prevent health degradation over time
Interpreting platform health outputs across maintainability performance
security upgradeability and user experience
Developing and tracking prioritized remediation plans
Advising customers on identifying and tracking technical debt and driving
remediation planning
Risk Management Proactively identifying and tracking risks across architectural technical and
platform health dimensions
Assessing the potential impact of identified risks on the customers platform
strategy and value realization
Advising customers on mitigation strategies and ensuring risks are actively
managed before they surface as incidents
Customer
Engagement
Building and maintaining relationships across the customer stakeholder map
Facilitating working sessions architectural reviews and executive
conversations
Maintaining the Customer Impact Plan as a forwardlooking platform narrative
Demonstrating platform capabilities in personal or demo instances when
needed
Internal Alignment
Collaboration
Coordinating with Impact Squad members to maintain a consistent customer
message
Escalating complex architectural decisions to peers or overlay resources
Leveraging Access to Expertise and other Impact entitlements to bring the
right guidance to customers
Contributing knowledge and frameworks to the broader PA community
Category Certification Expectation
Certified System Administrator Required
Certified Application Developer Required
Certified Implementation Specialist workflow
Required 1 minimum 2 expected covering primary and secondary workflow areas
Certified Implementation Specials Data Foundations
ArchX Advanced Architecture Required
Certified Technical Architect Expected Should be in active pursuit
Now Assist Essentials Certification Required
Now Assist Executive MicroCertification Required
Agentic AI Executive MicroCertification Required
