TIAG is now hiring a Mid-level ServiceNow Specialist to lead the ServiceNow platform management functions as well as design, develop, and implement solutions on the ServiceNow platform. The ideal candidate will have technical knowledge of ServiceNow architecture and modules, administration, strong problem-solving skills, and the ability to work collaboratively across teams to deliver scalable, enterprise-grade solutions.

This is a position that is 100% onsite (5 days/week at the ONR in Arlington). This position requires a Secret clearance to be able to start work. US or Naturalized Citizenship are a requirement for eligibility.

Position Responsibilities:

• Platform Management: Oversees configuration and maintenance of the ServiceNow platform.
• User Administration: Manages user accounts, roles, and permissions.
• Workflow Automation: Designs and implements workflows to streamline business processes.
• Application Customization: Builds and customizes applications within ServiceNow.
• User Support: Provides support and troubleshooting for end-users.
• System Optimization: Monitors system performance and optimizes for efficiency.
• Integrations: Implements and integrates new systems or add-ons.
• Quality Assurance: Conducts testing to ensure system functionality and quality before deployment.

Required Experience and Qualifications:

• Bachelor's degree from an accredited institution
• 5+ years of related experience to include:
  • Proficient in configuring and customizing ServiceNow modules, including Incident Management, Change Management, and Asset Management etc.
  • Skilled in developing automated workflows, forms, and dashboards to align with organizational processes.
  • Experience integrating ServiceNow with enterprise systems such as HR systems, and financial tools.
  • Ability to establish API connections for seamless data exchange between ServiceNow and external platforms.
  • Knowledge of ServiceNow System Administration, including user roles, permissions, and access controls.
  • Experience providing operational sustainment support to ensure ServiceNow remains functional and efficient.
  • Skilled in creating real-time dashboards and generating custom reports for tracking IT service requests and performance metrics.
  • Experience capturing stakeholder feedback to improve ServiceNow functionality and user experience.
  • Ability to measure the quantitative impact of ServiceNow solutions on mission objectives.
• Active Secret Clearance or current interim
• IAT Level II certification (Security + or equivalent) and ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD

TIAG is a federal contractor and an equal opportunity and affirmative action employer that does not discriminate and employment decisions shall be based solely on merit and without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
This policy applies to all terms and conditions of employment. To achieve our goal of equal opportunity, TIAG maintains an affirmative action plan through which it makes good faith efforts to recruit, hire, and advance in employment qualified individuals with disabilities and protected veterans.

Pay Range: $145,000 - $155,000 per year