Role description

Job Title: ServiceNow SAM Fucntional Consultant

Location: Edison, NJ (Remote)

Team Description

The IT Asset Management Strategy Transformation team is a critical pillar within the Enterprise Technology IT Transformation Management Office responsible for modernizing governing and optimizing technology assets across the enterprise

This team leads the strategic evolution of IT Asset Management ITAM practices ensuring alignment with business priorities compliance requirements and operational efficiency goals

Responsibilities of Role

The Software Asset Management SAM Analyst is an individual contributor responsible for the daytoday management monitoring and optimization of the enterprises software asset lifecycle within ServiceNow SAM

This role ensures software license compliance data accuracy and cost optimization by maintaining entitlements reconciling software inventory and discovery data and supporting audit readiness

The SAM Analyst partners closely with ITAM leadership procurement vendor management and technology teams to maintain a trusted system of record in ServiceNow and deliver actionable insights that reduce risk and drive value from the software portfolio

Responsibilities

Software License Entitlement Management

Maintain accurate software entitlement records in ServiceNow SAM Pro including purchases renewals trueups and reclamations

Configure and maintain software models in ServiceNow SAM Pro aligning entitlement rights with discovery and SaaS subscription data to ensure accurate license reconciliation compliance calculations and optimization insights

Reconcile software license entitlements against deployed and discovered installations to identify compliance gaps and optimization opportunities

Track license terms usage rights and renewal dates for key publishers in partnership with contract and vendor management teams

Maintain a working knowledge of common software licensing models peruser perdevice subscription consumptionbased across major publishers

Support onboarding of software products into ServiceNow SAM Pro ensuring accurate entitlement setup and educating product owners on SAM processes compliance obligations and use of asset data to meet lifecycle management expectations

Data Quality Discovery Compliance

Monitor and improve the quality of software discovery data feeding ServiceNow SAM including normalization of publisher product and version data

Resolve normalization gaps and unmatched discovery records to ensure accurate reconciliation

Partner with DiscoveryCMDB teams to resolve data gaps and duplicate records

Investigate and remediate reconciliation exceptions

Maintain software normalization rules and title mappings within ServiceNow to ensure accurate license consumption reporting

Support internal and vendordriven software audits by compiling entitlement deployment and usage data

Identify software license compliance risks and recommend remediation actions escalating material findings to SAM leadership

Maintain documentation of compliance processes and controls in line with ITAM governance standards

Support testing and validation of ServiceNow SAM enhancements upgrades and integrations

Stakeholder Support

Serve as a daytoday point of contact for Product Owners and business partners with software entitlement compliance or reporting questions

Collaborate with Procurement Vendor Management Security and IT Operations to support software lifecycle decisions

Provide timely accurate responses to ad hoc data requests from stakeholders and leadership

Escalate complex compliance or licensing questions and crossteam dependencies to the SAM Product Manager as needed

Reporting Analytics

Build and maintain recurring reports and dashboards in ServiceNow and Excel Power BI