We are seeking a ServiceNow Project Manager to join our U.S. team. In this role, you will provide end-to-end delivery oversight while supporting effective team collaboration and organizational alignment. You'll manage evolving project goals, partner closely with stakeholders, and ensure high-quality ServiceNow solutions are delivered on time and with impact.
Who We Are Looking For- Serve as the primary point of contact for assigned client engagements, owning communication, expectations, and overall delivery success.
- Lead cross-functional project teams through all phases of the delivery lifecycle, from kickoff through go-live and post-implementation support.
- Drive daily communication with project teams, clients, and internal leadership to provide clear status updates, surface risks, and plan upcoming milestones.
- Manage project financials, including budget tracking, forecasting, and timecard oversight for assigned team members.
- Apply Evora's delivery methodology and best practices to ensure consistent, high-quality outcomes and client satisfaction.
- Partner closely with Sales and clients to understand contracted services, project objectives, and success criteria, ensuring alignment throughout delivery.
- Own project governance, including scope, schedule, budget, resourcing, risks, issues, change management, and dependencies.
- Proactively identify delivery gaps, risks, or constraints, and develop mitigation plans or escalate appropriately to maintain project momentum.
- Mentor and support project team members to achieve service objectives, promote collaboration, and drive continuous improvement.
- Manage multiple concurrent projects, balancing priorities while maintaining quality, timelines, and customer experience.
What You Bring- A Bachelor's degree or equivalent experience.
- Must have experience leading ServiceNow projects.
- 5+ years' experience in a professional services organization and consulting experience is preferred.
- Project Management Professional (PMP) certification is preferred.
- Agile Scrum experience and Scrum Master certification is preferred.
- Business Process experience is a nice to have
- Experience in delivering FSM projects preferred
- Effective communication skills with the ability to set appropriate expectations with the client.
- Strong interpersonal skills, client-centric attitude, ability to deal with cultural diversity.
- Experience driving complex issues through analysis and resolution.
- Experience working collaboratively.
- ServiceNow certifications in customer workflows desired.
- Experience from managing several concurrent external client projects desire.
- Strong attention to detail and documentation skills
- ITIL Certification is preferred.
What We Offer- Remote-first flexibility - work from home while collaborating with a global team
- Career growth & learning investment - dedicated learning credits for ServiceNow certifications and ongoing development
- Competitive compensation - salary plus performance-based incentives
- Generous paid time off - designed to support balance and recharge
- High ownership & autonomy - lead initiatives end-to-end and make real impact
- Global culture & connection - annual company trips across the U.S. and internationally
