Job DescriptionThis position is not eligible for visa sponsorship, now or in the future. Candidates must be a US Citizen or Green Card Holder. This position is hybrid 3 days per week in our Cincinnati, OH office. We will also consider hybrid candidates in Atlanta, GA. This position is not eligible for remote work. What you'll own - Own and manage the ServiceNow product backlog, ensuring alignment to business priorities, service outcomes, and strategic roadmap
- Translate stakeholder requirements into clear, high-quality user stories, acceptance criteria, and deliverables
- Drive prioritization and sprint planning with engineering teams, balancing technical debt, enhancements, and business demand
- Lead stakeholder engagement, ensuring transparency, expectation management, and value delivery across business units
- Ensure UAT, release readiness, and quality governance are consistently applied, supporting successful adoption and minimal disruption
What you'll bring - A bachelor's degree plus 5+ years of relevant experience or the equivalent combination of education, training, or work experience
- Proven ServiceNow Product Owner or BA experience in a large enterprise environment
- Demonstrable experience writing high-quality user stories with clear acceptance criteria in an Agile delivery environment
- Experience working in Agile environments, including backlog management, sprint ceremonies, and prioritisation frameworks
- Experience facilitating requirements workshops and stakeholder sessions at senior level
- Strong analytical and problem-solving skills - able to decompose complex business problems into deliverable platform solutions
- Excellent written and verbal communication skills - able to present confidently to senior leaders and non-technical stakeholders
- Comfortable operating in a matrixed, fast-changing enterprise environment with competing priorities
It's a bonus if you have - ServiceNow CSA certification
- CIS certification is a strong advantage
About the team Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer? Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
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