• Own platform availability, performance, and operational health. • Oversee instances (prod/non-prod), upgrades, patching, and release cycles. • Ensure security, access control, and audit readiness. • Translate the Platform Owner's roadmap into executable work plans. • Lead ServiceNow admins, developers, and technical leads. • Ensure consistent delivery practices, testing, and documentation. • Enforce configuration vs. customization standards. • Run technical review boards and release governance. • Manage change control and upgrade readiness processes. • Coach and develop platform engineering talent. • Coordinate partners, contractors, and vendors as needed. • Maintain operational KPIs and executive reporting. Schedule & Presence: This on-site role supports 24/7 operations through real-time collaboration, standard shifts occur within a 6:00 AM - 6:00 PM window, Monday through Friday. Additionally, this position requires scheduled on-call flexibility and the ability to remain reasonably reachable during off-hours for critical business continuity. Preferred Qualifications Experience leading teams supporting business-critical or enterprise-scale applications. Experience partnering with architecture, security, or compliance teams. Familiarity with vendor and contract management. Experience leading service improvement or transformation initiatives. Required Qualifications • Bachelor's degree in Information Technology, Computer Science, or a • related field, or equivalent experience. • Demonstrated experience administering and supporting enterprise application platforms. • Prior experience leading or mentoring technical staff. • Strong understanding of IT service management practices. • Ability to balance people leadership with technical and operational responsibilities. • Strong communication, prioritization, and decision-making skills.