Qualifications

• Minimum of five years relevant work experience in IT service management.
• Three years of experience specializing in service assets and configuration management.
• Undergraduate degree in a related discipline; graduate degree preferred.
• Extensive hands-on experience in engineering solutions on the ServiceNow platform, especially CMDB.
• Demonstrated ability to design and support scalable, enterprise-grade solutions.
• Strong collaboration skills, effectively partnering with governance and operational teams.
• Ability to thrive in high-demand environments with competing priorities.

Responsibilities

• Design and engineer CMDB functionality within the ServiceNow platform.
• Build CMDB solutions that meet ServiceNow best practices and performance standards.
• Support the implementation and optimization of advanced ServiceNow capabilities, including AI-driven features.
• Ensure stability, security, and scalability of CMDB-related services as usage grows.
• Provide dedicated engineering support to broaden ServiceNow platform teams under heavy workloads.
• Reduce cycle time for enhancements, fixes, and client requests that affect CMDB workflows.
• Identify and mitigate technical debt to enhance platform maintainability and reliability.

Benefits

• Opportunity to work at the forefront of ServiceNow and CMDB technology.
• Involvement in the acceleration of delivery and adoption of advanced platform capabilities.
• Potential for significant impact on improving client experience and operational excellence.
• Engagement with a collaborative environment focused on governance and technical enablement.