Deloitte

ServiceNow - Moveworks Consulting Manager

Deloitte$141K — $278K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree required
  • 6+ years of experience with enterprise platforms (e.g., Workday, ServiceNow) including integration and deployment
  • Willingness to travel 0-50% based on client needs
  • Legally authorized to work in the U.S. without sponsorship

Responsibilities

  • Lead Moveworks engagements in implementation and optimization
  • Manage and coach junior consultants for performance growth
  • Act as primary client contact across various departments
  • Facilitate workshops and design sessions for project delivery
  • Oversee integration planning with major enterprise systems
  • Contribute to business development and proposal activities

Benefits

  • Broad range of employee benefits
  • Inclusive culture that values diverse perspectives
  • Opportunities for skill development and leadership growth
  • Mentorship programs and on-the-job learning experiences
Full Job Description
Work you'll do

As a Manager, Functional Transformation on the Moveworks team, you will be responsible for leading AI-powered employee experience engagements across implementation, expansion, and optimization efforts for Fortune 500 clients.
  • Lead multiple Moveworks engagements across implementation, use case expansion, and platform optimization, including scope, budget, resource, timeline, and risk management
  • Manage and develop consultants and senior consultants through day-to-day coaching, feedback, and performance oversight
  • Serve as a primary project-level client contact for stakeholders across Human Resources, Information Technology, and Information Security
  • Lead workshops, design sessions, and stakeholder reviews to define user journeys, sprint priorities, and configuration decisions for knowledge management, conversational flows, enterprise search, and agentic AI capabilities
  • Oversee integration planning and solution delivery for Moveworks with platforms such as ServiceNow, Workday, and other enterprise systems that support employee service workflows
  • Contribute to business development and practice development activities, including proposals, scoping, client presentations, methodology refinement, and knowledge sharing
A successful candidate would possess these skills:
  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to mentor and provide clear guidance to others
The team

Our HR Strategy & Technology Offering is dedicated to developing leading global HR strategies and implementing cutting-edge HR technologies. We drive transformation and maximize the workforce experience, ensuring sustained HR effectiveness and value. In a world of disruption, our solutions empower organizations to navigate challenges seamlessly, enhancing their HR capabilities and fostering a resilient workforce.

Our Moveworks Team is dedicated to delivering AI-powered employee experience solutions that help clients transform their HR and IT service delivery practices. We drive significant cost savings, increased efficiency, a stronger competitive advantage, and improved employee experience through intelligent automation and agentic AI capabilities.

Qualifications

Required:
  • Bachelor's degree
  • 6+ years of experience implementing enterprise platforms, such as Workday, ServiceNow, or similar systems, including configuration, application programming interface (API) integrations, testing, and deployment
  • Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Preferred:
  • 3+ years of experience in client relationship management with senior stakeholders at the Director level or above
  • 3+ years of experience in solution architecture and system design for AI-driven employee experiences
  • 3+ years of experience with Moveworks platform configuration, Agent Studio, or similar conversational artificial intelligence platforms
  • 3+ years of experience collaborating with Human Resources, Information Technology, Information Security, and platform teams to deliver technical solutions
  • 3+ years of program management experience overseeing multiple concurrent workstreams
  • 2+ years of experience managing consulting engagements or project teams with responsibility for scope, budget, timeline, and resource allocation
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $141,200 to $278,300.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#HCFY27, #HRSTFY27

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see https://www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

Requisition code: 350526

Job ID 350526

About Deloitte

Deloitte is a multinational professional services network that provides audit, tax, consulting, enterprise risk and financial advisory services. The company was founded in London in 1845 and has since grown to become one of the largest professional services firms in the world. Deloitte has over 330,000 employees in more than 150 countries and territories. The company's mission is to help clients achieve their goals and make an impact that matters in their businesses and communities.
Learn more about Deloitte
Size
330,000 employees
Industry
Founded
1999

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